The Nelson Medical Practice is a modern practice based in Wimbledon Chase and we have an exciting opportunity for a Patient Care Navigator to join our team. This is a great opportunity to work in an innovative and fast expanding GP Practice in Merton. We are passionate about providing high quality patient centered care to our 33,000 patients. We currently have 1 vacancy covering a variety of shifts. Working a mixture of mornings and afternoons on the following shift pattern :-
Monday 8am - 2pm
Tuesday 12.30pm - 6.30pm
Wednesday 12.30pm - 6.30pm
Thursday 8am - 2pm
Friday 8
Totaling 30 hours per week
Good communication and customer skills are essential as this role involves dealing with members of the public both on the telephone and face to face, good IT skills are also essential. Experience is not vital as training will be given.
Key benefits:
- £13.51 per hour
- NHS Pension scheme
- Career development pathway
- 25 days annual leave per year ( pro rata), plus 8 Bank Holidays (pro rata)
- staff social functions
Job Summary:
- To assist the Dr's and other Clinicians in the delivery of high quality service
- Receiving and directing patients on arrival at the Practice in a courteous and efficient manner
- Answering telephone calls coming into the Practice and dealing as appropriate
- Giving results to patients
- registering new patients onto the Clinical system
- Booking appointments
- attending relevant meetings and staff training
- Answering general queries and explaining processes
Person Specification:
- Good IT skills
- Good communication skills
- Good organisational skills
- Ability to multi - task
- Ability to work to deadlines
Job Types: Part-time, Permanent
Pay: £13.51 per hour
Work Location: In person
