Company Information:
Our client is one of the world's leading providers of in vitro diagnostics (IVD) and laboratory automation solutions, supporting healthcare providers with innovative technologies that enable faster, more accurate clinical decision-making.
Operating across hospitals and pathology laboratories, the organisation is recognised for its investment in innovation, employee development and customer service. Engineers receive extensive product training, ongoing technical development and clear career progression within a collaborative and supportive environment.
Role Overview:
An exciting opportunity has arisen for a Field Service Engineer / Field Service Representative to support NHS pathology laboratories across Hampshire and the surrounding area.
You will be responsible for servicing, maintaining and repairing complex automated laboratory diagnostic systems, ensuring maximum equipment uptime while providing outstanding technical support to healthcare professionals. This is an excellent opportunity to join one of the largest organisations within the IVD sector, offering excellent work-life balance, minimal overnight travel and genuine long-term career opportunities.
Responsibilities:
- Carry out preventative maintenance, servicing and repairs on automated laboratory diagnostic equipment.
- Diagnose and resolve electrical, mechanical and electronic faults.
- Perform performance monitoring and system optimisation.
- Provide technical support and assist with applications where required.
- Build strong working relationships with laboratory teams and healthcare professionals.
- Complete accurate service documentation and maintain compliance records.
- Manage your own territory across Hampshire and the surrounding area.
Person Specification
- Level 3 engineering qualification or above.
- Previous experience as a Field Service Engineer, Field Service Representative or similar engineering role.
- Experience within IVD, laboratory diagnostics, scientific instrumentation, medical devices or other complex electro-mechanical equipment is advantageous.
- Military engineering backgrounds are encouraged to apply.
- Strong electro-mechanical fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Able to work independently and manage a regional territory.
- Full UK Driving Licence.
Package:
- Competitive basic salary up to £54,000+
- Annual performance bonus - 12%
- Company car during probation followed by a monthly car allowance of £700
- Mileage reimbursement.
- Private healthcare.
- Permanent Health Insurance.
- 25 days holiday plus bank holidays.
- Industry-leading product training.
- Clear career progression into Technical Specialist, Project Management, Leadership and Commercial roles.
- Laptop, phone, tools and equipment provided.
#INDUK
Pay: £50,000.00-£54,000.00 per year
Application question(s):
- Do you have an engineering qualification? - Crucial
- Are you based in one of the following postcodes: BH, DT, SP, SO, or PO?
- Do you Field Service Engineering experience in either the IVD, Scientific, or medical devices industry or are you current/ex military engineer?
Work authorisation:
- United Kingdom (required)
Work Location: On the road
