JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!
Facilities Management Account Manager - Public Sector
Client: Lambeth Council and Regional Contracts
Position Overview
The FM Account Manager serves as the primary point of contact between JLL and Lambeth Council, responsible for delivering comprehensive facilities management services across the council's property portfolio and managing regional public sector contracts. This role requires building strong client relationships, ensuring service excellence, and driving continuous improvement across all FM service lines.
Key Responsibilities
Client Relationship Management
Lead the day-to-day relationship with Lambeth Council stakeholders, acting as the single point of accountability for service delivery. Conduct regular governance meetings, present performance reports, and ensure alignment between JLL's services and the council's strategic objectives. Build trusted partnerships with key decision-makers across departments including housing, corporate estates, and social services facilities.
Service Delivery and Performance
Oversee all FM services including hard services (mechanical, electrical, building fabric maintenance), soft services (cleaning, security, grounds maintenance, waste management), and compliance activities. Monitor KPIs and SLAs, ensuring contractual obligations are met or exceeded. Identify service gaps, implement corrective actions, and drive continuous improvement initiatives that deliver measurable value.
Financial Management
Manage contract budgets, ensuring services are delivered within agreed financial parameters. Prepare accurate forecasts, track expenditure against budget, and identify cost-saving opportunities without compromising service quality. Process invoicing, manage variations, and ensure transparent financial reporting to the client.
Contract and Compliance Management
Ensure full compliance with health and safety legislation, building regulations, and local authority requirements. Maintain statutory compliance across all assets including fire safety, gas safety, electrical safety, water hygiene, and asbestos management. Coordinate internal and external audits, maintaining accurate compliance documentation.
Operational Excellence
Lead operational teams including helpdesk coordinators, contract supervisors, and subcontractor partners. Manage the CAFM system for reactive and planned maintenance scheduling. Coordinate emergency response procedures and business continuity planning. Ensure effective mobilization of new services and smooth transitions during contract changes.
Strategic Planning and Innovation
Develop annual service plans aligned with Lambeth Council's priorities including sustainability targets, social value commitments, and digital transformation initiatives. Identify opportunities for service innovation, technology adoption, and partnership working that enhance service delivery and support the council's broader community objectives.
Required Qualifications and Experience
Essential:
Proven experience managing public sector FM contracts, preferably within local government
Strong understanding of hard and soft FM services and their commercial management
Demonstrated knowledge of health and safety compliance and statutory obligations
Experience managing multi-site portfolios with diverse building types
Track record of successful client relationship management and stakeholder engagement
Budget management and financial acumen
IOSH Managing Safely or equivalent health and safety qualification
Desirable:
IWFM (Institute of Workplace and Facilities Management) qualification or working toward
Experience with social housing or community facilities
Knowledge of London local authority procurement frameworks
Understanding of social value and sustainability reporting requirements
CAFM system expertise (Planon, Maximo, or similar platforms)
Key Competencies
Strong communication and interpersonal skills with the ability to influence at all organizational levels. Excellent problem-solving capabilities and decisive decision-making under pressure. Commercial awareness balanced with public sector service ethos. Collaborative approach to working with diverse teams and stakeholders. Commitment to delivering social value and supporting community outcomes.
Working Environment
This role is based 1-2 days in Lambeth with regional travel required to support other public sector contracts within the portfolio. Flexible working arrangements are available, though regular site presence and client meetings are essential.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
