North Devon Resort is a large holiday resort in Ilfracombe, Devon, which includes a variety of holiday services and commercial areas including a swimming pool, bar and restaurant.
We are now looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar setting.
Reception is the main point of contact for all our guests on arrival where we make those all-important first and last impressions. Our success is built on our ability to work together to ensure our guests receive the very best holiday experience as possible and we will be looking to you to set an example of what exceptional customer care looks like.
This is very much a hands-on role in a fast-paced, customer facing environment.
To be the face of our holidays you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.
Key responsibilities:
· Leading by example and showing your team what a great Reception looks like, a true people motivator with excellent communication and organisation skills.
· Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.
· Being a true expert of our resort by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests’ queries.
· Experienced and confident in customer complaint handling to ensure guest satisfaction levels remain high, regardless of the situation.
· Build a relationship with and liaise with all departments of the resort, including our housekeeping and maintenance teams.
We will ensure you are fully trained to feel confident helping our guests, but you will need to be computer literate and with attention to detail.
The role includes working evenings, weekends, bank and school holidays across 7 days of the week, as such, you will need your own transport.
Hours: By shift pattern including evenings & weekends. Full time during peak season
Contract type: Zero hours, Fixed contract or permanent
Salary: Dependent on experience
If this sounds like the perfect role, click apply now – we’re waiting to hear from you!
Pay: From £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
