We are currently looking for a Customer Service Assistant to join our team in London.
This is a customer-facing position involving speaking with customers, understanding their needs and providing clear information about relevant products and services.
The role combines customer service, communication and sales responsibilities, with training provided from the beginning.
Responsibilities
- Engaging with customers in a professional and approachable manner
- Understanding customer needs and answering questions
- Providing clear and accurate information about products and services
- Supporting customers throughout the sales process
- Delivering a high standard of customer service
- Working towards individual and team performance targets
- Maintaining accurate customer and sales information
- Attending regular training and team meetings
- Representing the business professionally
About You
We are looking for someone who is:
- Confident and comfortable speaking with different people
- Professional, reliable and well organised
- Motivated and willing to learn
- Comfortable working in a customer-facing environment
- Able to work independently and as part of a team
Previous experience in customer service, retail, hospitality or sales can be beneficial but is not essential, as training will be provided.
Training & Development
New team members receive initial training covering customer service, communication, product knowledge and the sales process.
As you gain experience, there are opportunities to develop additional responsibilities within the team. Individuals who demonstrate consistent performance and strong communication and organisational skills may also have the opportunity to develop towards team leadership responsibilities.
If you're looking for a customer-facing role where you can build practical sales and communication experience while developing within a team environment, we'd be happy to hear from you.
Pay: £25,000.00-£45,000.00 per year
Work Location: In person
