The Private Patient Centre and Laser Eye Surgery at Manchester Royal Eye Hospital provides world class treatment by our ophthalmic surgeons at the largest specialist eye care unit outside London. Ward 54 is an extremely busy ward with an ever-changing environment.
Have you got the right mix of skills it takes to work within a busy department?
Right now, we’re looking for a flexible, hardworking person to work Friday, Saturday and Monday. Someone who can work in a fast-paced department who has what it takes to work under pressure, working to deadlines in a small, busy, but friendly team.
To succeed you’ll need to have experience in a process driven administrative role, together with good communication skills. You will need to be proactive in reacting to situations when dealing with patients and other staff members, working independently or as part of a team.
For answers to any questions not contained in the job advert, job description or person specification, please contact:
[email protected]
or
[email protected]
The Trust reserves the right to close this post once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
Please note that applications are accepted by completion of our on-line application form only. We cannot accept CV's.
Provide a telephone general enquiry service for the PPC ensuring calls and answering machine messages are dealt with promptly and accurately
Respond to general enquiry emails using drafted templates
Process of booking and scheduling surgical procedures
Contact and confirm patient surgery information prior to date of admission
Promote a pleasant experience for patients on admission directing them to their rooms and explaining the facilities
Check and collect completed paperwork from patients prior to admission
Carefully update patient details onto Hive
Operate an efficient outpatient booking system and ensure the best throughput of patients within the unit on a day-to-day basis
Liaise with clinical and administrative staff in person, on the telephone, in writing and via electronic methods as appropriate
Keeping an up-to-date electronic diary for the service
Arrange follow up appointments when required
Conduct regular checks of all rooms for cleanliness, consumables stock and prepare in readiness for clinic activity
Ensure the reception desk always has a receptionist available during core hours
Ensure the reception area is kept clean and tidy at all times
Clean and update stock of the drinks machines
Maintain the patient information displayed in the waiting area and consulting rooms
Ensure all casenotes are tracked in accordance with hospital standards and prepared in advance for clinics and surgery
Accurately collect hospital payments in accordance with Trust policy
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘ Documents to download’ heading.
Explore ‘Inside MFT – Your Candidate Place’
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place . This welcoming one‑stop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access ‘ Inside MFT – Your Candidate Place’ , simply click on the relevant PDF document under the ‘ Documents to download’ heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.
To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS : Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS : Includes the above, plus any additional information held by local police that’s considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the children’s and/or adults’ barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
