We are looking for an experienced and motivated Supervisor to support the day-to-day running of Luci’s in Lasswade. This role is key to ensuring excellent customer service, smooth operations, and strong team performance. The Supervisor will lead by example, support staff, and ensure high standards are consistently maintained.
Key Responsibilities:
- Support the management team in the daily operation of the venue
- Supervise and motivate team members during shifts
- Deliver excellent customer service and handle customer queries or complaints professionally
- Ensure opening and closing procedures are followed correctly
- Maintain high standards of cleanliness, presentation, and health & safety
- Assist with staff training, onboarding, and ongoing development
- Monitor stock levels and assist with ordering and stock control
- Ensure company policies and procedures are followed at all times
- Support rota management and shift planning as required
- Step up to manage the site in the absence of senior management
Skills & Experience:
- Previous experience in a supervisory role within hospitality or retail
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and stay calm under pressure
- Strong organisational and problem-solving skills
- Flexible approach to working hours, including weekends and evenings
Personal Attributes:
- Positive, proactive, and hands-on approach
- Reliable and professional
- Customer-focused with a passion for delivering great service
- Strong attention to detail
What We Offer:
- Opportunities for progression
- Supportive and friendly working environment
- Staff perks
Job Type: Full-time
Pay: From £13.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Supervisor: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road
