Let’s get this out of the way first…
We’re kind of a big deal in electric heating.
We’re growing quickly, we do things properly, and our telesales team plays a massive part in that growth.
They’re the voices behind the appointments and often the very first impression a customer gets of Trust.
So, if you want to join a business that’s going places — and wants you to go with it — keep reading.
Quick vibe check
This is a telesales role.
You’ll be on the phone. A lot.
You’ll speak to customers who have already shown an interest in our electric heating or hot water solutions, find out what they need and book them a free Home Comfort Review.
Some customers will answer straight away.
Some will need following up.
Some will say no.
If hearing “no” makes you want to hide under your desk, this probably isn’t for you.
But if you’re willing to stay positive, learn and move onto the next opportunity, we like you already.
Who we are
We’re Trust Electric Heating.
We design, manufacture, supply and install electric heating and hot water solutions across the UK.
We’re human, ambitious and passionate about doing the right thing for our customers.
We don’t believe in handing someone a script, pointing at a telephone and hoping for the best.
We believe in proper training, genuine support and helping people build confidence.
Think:
- Strong culture
- High standards
- Good vibes
- Big ambitions
- Real opportunities to grow
The role
You’ll be based at our head office in Garforth, working as part of our lively and energetic telesales team.
You’ll contact customers who have already:
- Requested a brochure
- Downloaded a guide
- Used our online calculator
- Submitted an enquiry
- Asked for more information
- Previously spoken to our team
Your job is to have a proper conversation, understand what they need and book a quality appointment with one of our professional heating advisors.
No robotic scripts.
No pressure to sell something unsuitable.
Just confident, friendly and genuinely human conversations.
What you’ll actually be doing
You will:
- Contact warm leads by telephone, text and email
- Build rapport with customers
- Ask questions about their home and heating needs
- Explain the benefits of a free Home Comfort Review
- Book appointments for our heating advisors
- Follow up customers consistently
- Handle objections without being pushy
- Keep customer notes accurate and up to date
- Work towards individual and team targets
- Celebrate the wins and learn from the tougher calls
No sugar-coating, no surprises
This is a proper target-driven telesales role.
You will be expected to make calls, follow up leads and put real effort into your day.
You won’t book an appointment from every conversation.
Some days, the phones will love you.
Other days, you’ll feel like the whole country has decided not to answer.
That’s telesales.
The successful people don’t take it personally. They stay positive, listen to feedback and keep trying.
If you want a quiet office role where you can disappear behind a screen, this isn’t it.
But if you enjoy speaking to people, like working towards goals and get a buzz from seeing appointments land in the diary, you’ll fit right in.
Working hours
Monday to Thursday: 9am–5pm
Friday: 9am–4pm
This is an office-based role at our head office in Garforth, Leeds.
No weekends — and an early finish every Friday.
Why people stay at Trust
Because we don’t just talk about culture.
We are the culture.
You’ll get:
- Full product and sales training
- Supportive managers who are present and available
- Regular coaching and development
- A young, energetic team that works hard and has a laugh
- Commission, bonuses and sales incentives
- Weekly and monthly competitions
- Summer events and Christmas parties
- Recognition for strong performance
- Real opportunities to progress
We take the job seriously.
Ourselves? Not quite as much.
This role is for you if…
You’re confident — or willing to build your confidence
You’re positive, energetic and ready to learn
You’re willing to pick up the phone and give every conversation your best effort
You can handle hearing “no” and keep moving forward
You enjoy working towards goals
You’re a good listener and enjoy speaking to people
You’re reliable, organised and open to coaching
Most importantly, you’re willing to try, work hard and give the role your all
What you’ll get
- £[INSERT] basic salary
- £[INSERT]+ realistic OTE
- Uncapped commission
- Full training
- Bonus and incentive schemes
- Weekly and monthly competitions
- Company events
- Free on-site parking
- No weekend working
- Early Friday finish
- Long-term career progression
What we need from you
You do not need previous telesales or sales experience.
We can teach you about our products, our systems and how to have great customer conversations.
What we can’t teach is attitude.
We’re looking for someone who is willing to learn, take feedback, stay positive and put genuine effort into every day.
You don’t need to arrive as the finished product.
You just need to be ready to:
- Give it a proper go
- Learn from your mistakes
- Keep improving
- Support your teammates
- Take ownership of your results
- Bring energy and enthusiasm to the office
We want go-getters, not passengers.
If you’re hungry to learn and prepared to give it your all, we’ll give you the training and support to succeed.
Final word
Let’s be honest — this role isn’t for everyone.
And that’s very much by design.
But if you:
Love speaking to people
Want to build your confidence
Thrive in a lively and supportive environment
Want the opportunity to earn uncapped commission
And fancy being part of a business that’s seriously on the up…
Then you should apply.
Like… actually apply.
We’re kind of a big deal in electric heating.
And honestly?
We’re only just warming up.
Job Types: Full-time, Permanent
Work location: Trust Electric Heating Head Office, Garforth, Leeds
Benefits
- Company events
- Bonus and commission schemes
- Free on-site parking
- Full training
- Career progression
- No weekend working
- Early Friday finish
Pay: £24,000.00-£25,200.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
