Job Overview
We are looking for an enthusiastic individual with excellent communication and admin skills who can work under pressure in a confidential environment with the awareness of diversity issues and able to work in a positive, non-discriminatory way
Working Hours: Basic 25 hours per week, Shift rotation Monday to Friday over mornings, afternoons, and evenings; Earliest 07.45am start and latest 18.30pm finish.
Good Verbal and written communication skills with the ability to deal with people on the telephone and in person with the awareness of diversity issues and able to work in a positive, non-discriminatory way
Ability to solve problems within area of work/knowledge. A quick learner with Good IT skills working with Microsoft office and EMIS the clinical system.
The Ability to work without supervision within defined Policies, procedures and legislation.
Flexible approach to work due to the nature of the ever changing NHS undertaking a wide variety of tasks. Flexible with regard to working hours, shifts, full or part-time working, holiday and sickness cover.
But most importantly the ability to work as a Team player.
Responsibilities
- Greet patients and visitors warmly, creating a friendly and professional first impression
- Manage appointment scheduling, cancellations, and follow-up reminders with precision and care
- Answer incoming calls promptly, directing inquiries to the appropriate staff or departments
- Maintain accurate patient records and update information in the electronic health record system
- Assist with administrative duties such as filing, data entry, and preparing correspondence
- Coordinate communication between patients, healthcare providers, and external agencies to facilitate smooth care delivery
- Ensure the reception area remains organized, welcoming, and compliant with confidentiality standards
Experience
- Prior office experience or administrative experience is highly desirable
- Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
- Excellent communication skills to interact effectively with diverse populations
- Proficiency in office software applications such as Microsoft Office or similar tools
- Ability to remain calm under pressure while providing exceptional customer service
This role is perfect for motivated individuals eager to contribute to a supportive healthcare environment. We value energetic team players who are committed to making a positive impact through attentive service and efficient administration. Join us and be part of a team dedicated to improving lives through compassionate care!
Pay: £17,220.00 per year
Work Location: In person
