The Dispute Service (TDS) operates statutory tenancy deposit schemes across the UK, including the Tenancy Deposit Scheme in England & Wales, SafeDeposits Scotland and TDS Northern Ireland, together with tenancy redress and ombudsman services.
We have an opportunity within our Compliance team to join them as a Disputes Credit Controller.
The role is a full-time permanent position that will be based at our TDS office in Hemel Hempstead. This role will follow our hybrid working policy with a minimum of 2 days per week in the office.
The salary for this role is £28,119 per annum.
Some of the key responsibilities include:
- Manage the collection of disputed deposits with minimal supervision.
- Maintain accurate and up-to-date account records.
- Support the Head of Compliance, Receivables & Office Management with credit control activities.
- Liaise with internal departments and external providers to resolve queries.
- Update databases and systems in line with procedures.
- Process bank downloads, import receipts, and allocate payments in Salesforce and Sage 200.
- Run and reconcile weekly aged debtor reports.
- Process refunds and payment requests.
To be considered for this opportunity you must have:
- Previous experience in a Credit Control, Accounts Receivable, Finance Administration, or similar role.
- Strong numerical and reconciliation skills with excellent attention to detail.
- Ability to manage workloads independently and prioritise tasks effectively.
- Strong communication skills, with confidence handling queries by phone and email.
- Experience producing reports and maintaining accurate records.
- Proficient in Microsoft Office, particularly Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Pay: £28,119.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Shuttle service provided
- Sick pay
Ability to commute/relocate:
- Hemel Hempstead, Hertfordshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many years' experience do you have working in Credit Control, Accounts Receivable, or a similar finance role?
- Have you previously used accounting or CRM systems such as Sage, Salesforce, or similar?
- What is your level of proficiency with Microsoft Excel?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Hemel Hempstead
