A unique and exciting opportunity has arisen for a dynamic and ambitious operational manager to join the senior leadership team at Chelsea and Westminster Hospital and the Hillingdon Hospital as General Manager - Cancer, Diagnostics, Endoscopy, Microbiology, Pathology and Decontamination Services.
The post holder will cover Cancer Services, Endoscopy, Phlebotomy and Decontamination at Chelsea & Westminster Hospital NHS Foundation Trust and Pathology Contract Management and Microbiology across both Chelsea & Westminster Hospital NHS Foundation Trust and The Hillingdon Hospitals NHS Foundation Trust.
Accountable to the Divisional Director of Operations, and working in partnership with Clinical Directors and Divisional Nurses, the General Manager is responsible for operational delivery, operational performance, financial performance, governance, change and business development across the Directorate. The General Manager will provide effective leadership and is a key member of the Trust’s and Division’s senior management teams.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Accountable to the Divisional Director of Operations, and working in partnership with Clinical Directors and Divisional Nurses, the General Manager is responsible for operational delivery, operational performance, financial performance, governance, change and business development across the Directorate. The General Manager will provide effective leadership and is a key member of the Trust’s and Division’s senior management teams.
Responsible for the delivery of financial, quality, performance, productivity and workforce targets, including national targets and objectives set as part of Trust business planning. The General Manager will be expected to oversee the financial control of a sizeable budget (circa £25M +) – including pay and non-pay – across the three main hospital sites.
Alongside the relevant Clinical Director(s) and Head of Professions, the General Manager will lead directorate teams, which will include managers responsible for service and performance, to ensure the efficient and effective delivery of high quality patient centred services, strategic planning and development and change programmes. This will include the coordination of clinical staff (Consultant medical staff and junior medical staff).
A continuing challenge for the Trust is to improve services within reduced resources. The General Manager will continually review organisational structures and clinical and business processes within their portfolio to maximise efficiency and productivity.
Accountable for establishing and maintaining internal controls within the directorate to assure delivery of financial management and the deployment of resources in line with the Trust’s Financial Plan and in accordance with the Trust’s Standing Financial Instructions, Standing Orders and capital investment procedures. The General Manager is also responsible for negotiating and managing Service Level Agreements and contracts.
Will be accountable for establishing and maintaining effective structures and systems of control for the management of staff, including recruitment, appraisal, continuing professional development and support of the Trust’s Human Resource policies and procedures.
In partnership with the Head of Professions and Clinical Director, will assist the other Divisional management teams with the development of job plans for medical and non-medical staff and ensuring satisfactory cover arrangements for all departments to assure maintenance of services required for delivery of patient care throughout the year (including Bank Holidays).
Lead on delivery of the business plan and core business of the Directorate to ensure continuous service improvement, quality and financial efficiency. The post holder will also take a lead on specific divisional projects or cross Trust projects as required.
With input from the relevant Clinical Director(s) and Senior Nurse, form and drive a coherent strategy and change agenda for the Directorate to achieve the quality and finance expectations set out in the Clinical Services Strategy and Trust business plans, including the realisation of benefits from the Integration and Transformation Programme.
Lead model formal and informal engagement of internal and external stakeholders to improve the Directorate’s communication with patients and colleagues.
Expected to establish collaborative relationships with colleagues, working in partnership within the Trust and with external agencies to assure delivery of the division’s business plan and strategic vision.
Participate in bids for services and contract negotiations within the Trust’s corporate framework, collaborating as needed with Trust colleagues and other health care providers to promote innovation and the development of services.
Work closely with Divisional Medical and Clinical Directors to lead on medical staffing and their associated budgets and performance targets.
Ensure that line management of his or her staff is undertaken professionally and that each member of staff has a development and training plan consistent with Division and Trust objectives.
Expected to work between the three main hospital sites, to ensure a consistent level of cover and leadership between the sites
Please note: Some roles may require weekend shifts at multiple sites and there is also a requirement to participate in the senior manager on call rota.
