Production Manager
Preston
£40 – 45, 000 plus car/allowance plus benefits
About The Vella Group
The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.
About the Role
We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.
Key Responsibilities
Site Operations Management
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Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
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Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
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Implement and optimise workflows to minimise delays and maximise operational efficiency.
Team Leadership & Development
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Lead, motivate, and develop a team of technicians and apprentices.
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Conduct regular team meetings to communicate goals, updates, and expectations.
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Identify training needs and coordinate development programs to enhance skills and performance.
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Manage staff performance, including appraisals, performance improvement, and recognition of achievements.
Customer Service
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Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
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Maintain clear communication with customers regarding repair progress and timelines.
Financial Management
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Monitor budgets, control costs, and work to achieve financial targets for the site.
Health, Safety & Compliance
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Ensure all operations comply with health and safety regulations.
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Conduct regular inspections and risk assessments to maintain a safe working environment.
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Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.
Performance Reporting & Process Improvement
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Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
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Analyse operational performance to identify opportunities for improvement.
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Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.
Additional Information
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Flexibility in working hours may be required depending on workload.
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Additional duties or assignments may be requested at your primary location or other company sites.
BENEFITS FOR A PRODCTION MANAGER:
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33 days holiday including bank holidays.
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Internal and external training.
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Pension scheme and death in service insurance.
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Enhanced maternity and paternity pay.
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Perkbox - Access to hundreds of exclusive discounts and rewards.
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MediCash - Free healthcare scheme.
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Uniform for your role.
Hour of work:
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9 hour shift
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Monday – Friday
Licence/Certification:
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Driving Licence (required)
Work Location:
#IND1
#LI-AH1
