Location: London (Hybrid)
Reporting to: Product Development Manager
At Craster, we create innovative products that help premium hospitality brands deliver exceptional customer experiences. Quality, performance and attention to detail are fundamental to everything we do, and we're looking for a Product Quality Engineer to help us maintain and strengthen those standards across our product range.
This is a hands-on technical role focused primarily on product quality, testing, compliance and supplier quality assurance.
You will own product quality, testing, technical files, product compliance, batch quality control and the investigation and resolution of product issues across our range. Working within the Product Development team, you'll collaborate closely with Product Developers, Designers, Sourcing and overseas manufacturing partners to ensure products move confidently into production and perform reliably in use.
We're looking for someone who genuinely cares about product quality, enjoys solving manufacturing and technical problems, and can demonstrate a track record of improvements they have personally driven.
Alongside the core quality remit, you will also have ownership of selected lower-complexity development projects, such as product improvements, packaging enhancements, supplier transfers and engineering changes. This is not intended to replace the role of a Product Development Engineer or lead our most complex new product development programmes.
Leading product quality, testing and compliance activities throughout development and production
Conducting structured sample assessments and validation reviews
Managing product technical files and compliance documentation
Defining and supporting supplier quality control processes
Investigating product issues and identifying root causes
Driving corrective actions through to successful resolution
Supporting supplier audits, assessments and improvement initiatives
Managing engineering changes and product improvements
Delivering packaging improvements and supplier transfer projects
Supporting production readiness and first-batch approval activities
The right person could come from a technically strong retail or consumer products background, or from a product-led B2B manufacturing environment.
Relevant sectors may include:
Homeware
Furniture or contract furniture
Commercial kitchen or hospitality equipment
Lighting
Architectural hardware
Workplace products
Consumer goods
Other engineered product categories
While sector experience is helpful, we are more interested in depth of technical experience and capability. We're looking for someone with strong experience in:
Manufacturing processes and production methods
Supplier quality management
Product testing and validation
Technical drawings and specification interpretation
Sample assessment and approval
Root-cause analysis and corrective actions
Product compliance and technical documentation
Production quality control and continuous improvement
You'll join a collaborative team where quality, curiosity and continuous improvement are valued. You'll have the opportunity to make a visible impact on the products we bring to market while working closely with colleagues, suppliers and manufacturing partners around the world.
We Care | Be Curious | Do the Right Thing | Deliver Excellence | Open to Challenge
If you're passionate about product quality and enjoy turning technical challenges into practical solutions, we'd love to hear from you.
