Overview
We are seeking a dynamic and motivated Assistant Manager to join our team. This role is integral to ensuring smooth daily operations, supporting management, and fostering a positive environment for staff and customers alike. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in retail or sales management. Multilingual or bilingual abilities are highly desirable to effectively engage with diverse clientele and team members. This position offers an excellent opportunity for career growth within a professional setting.
Duties
- Assist the venue manager in overseeing daily store operations to ensure efficiency and high standards of customer service.
- Supervise and motivate team members, providing guidance and support to optimise performance.
- Manage staff schedules, delegate tasks, and monitor attendance to maintain operational continuity.
- Support sales initiatives through effective merchandising, promotional activities, and customer engagement strategies.
- Handle administrative responsibilities including stock control, reporting, and maintaining accurate records.
- Ensure compliance with EHO, health and safety regulations and company policies at all times.
- Foster a welcoming environment by maintaining excellent phone etiquette and communication with customers and staff.
- Assist in training new employees, promoting organisational skills, and developing leadership within the team.
- Chef or Barista experience and willingness to learn.
Qualifications
- Proven management or supervisory experience within Hospitality or related sectors.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication skills
- Demonstrated leadership qualities with experience in team management and motivating staff.
- Knowledge of food, coffee, sales management, and administrative procedures.
- Experience in Hospitality management is preferred.
- Exceptional time management skills with the ability to handle multiple responsibilities efficiently.
- Previous experience in customer service roles demonstrating professionalism
- Food safety and Allergen training is preferred
This role offers an engaging environment where leadership qualities are valued, organisational skills are essential, and professional development is supported through ongoing training opportunities.
Pay: £26,000.00 per year
Benefits:
Work Location: In person
