General Manager – Lead the Way with Britain’s Oldest Brewer!
At Shepherd Neame, we know that great leadership creates memorable experiences. As a General Manager, you’ll take full responsibility for running the pub, leading your team, and delivering exceptional hospitality. You’ll be the driving force behind the business, ensuring smooth operations and a fantastic experience for every guest.
This is an exciting opportunity for an experienced hospitality leader with a passion for people and a track record of success.
Where You’ll Be Working
Located in Fenchurch Street, London, the East India Arms has been serving the capital’s traders and tourists since 1829. You can enjoy a warm welcome and fantastic pint or two at this traditional pub in the heart of the City.
What You’ll Do
-
Take full ownership of the pub’s day-to-day operations and overall performance.
-
Lead, motivate, and develop your team to deliver outstanding service.
-
Manage budgets, stock control, and cost efficiency to maximise profitability.
-
Ensure compliance with health, safety, and hygiene regulations.
-
Drive sales and implement initiatives to grow the business.
-
Handle customer queries and resolve issues promptly and professionally.
-
Work closely with senior management to deliver company objectives.
What’s In It For You?
-
Competitive Salary
-
Early wage withdrawal scheme
-
25% discount on food and drink at Shepherd Neame Managed Houses
-
25% discount on overnight stays at Managed House Hotels
-
Up to 40% off select purchases from our Visitor Centre Shop in Faversham
-
Exclusive discounts via Sheps Hut on hundreds of high street brands
-
Access to a Workplace Mental Health Platform
-
Company pension plan
-
Enhanced company sick pay
-
Career development opportunities across our pubs, Brewery, and Support Office
-
Flexible working hours to suit your lifestyle
What You’ll Need
We’re looking for behaviours that make a great General Manager:
-
Leadership mindset – you inspire confidence and guide others positively.
-
Commercial awareness – you understand how to drive sales and manage costs.
-
Positive energy – you bring enthusiasm and a passion for hospitality.
-
Responsibility – you take ownership and pride in delivering results.
-
Adaptability – you stay calm and proactive when things get busy.
-
Customer commitment – you go the extra mile to make guests feel valued.
Heritage, Culture & Our Values
Our heritage inspires our culture, and our values bring it to life:
-
Sheps Spirit: Rooted in centuries of brewing tradition, we collaborate and innovate to deliver quality.
-
Working Together: Just as our history was built on teamwork, we share knowledge and create an inclusive culture.
-
Pride and Passion: We take pride in our craft and act as ambassadors for Britain’s oldest brewer.
-
Be Authentic: Honesty and care have always been at the heart of Shepherd Neame and values we uphold every day.
Ready to join a team that blends heritage with innovation?
Apply today and become part of our story!
