Job Description
Celeste Digital Solutions Ltd is seeking a commercially driven Technical Account Manager to manage strategic client relationships while ensuring the successful adoption and optimisation of our technology solutions. You will combine technical expertise with business insight, helping customers achieve measurable outcomes through proactive account planning, solution consulting, and ongoing service excellence.
Key Responsibilities
- Develop strategic account plans that align technology solutions with each client's business objectives.
- Act as the primary liaison between clients and internal technical, product, and delivery teams.
- Provide technical consultation, solution recommendations, and product guidance throughout the customer lifecycle.
- Monitor account health, service performance, and customer satisfaction while identifying opportunities for business expansion.
- Lead quarterly business reviews, coordinate issue resolution, and ensure contractual commitments are consistently fulfilled.
Qualifications
- Experience in technical account management, enterprise customer success, solutions engineering, or IT consulting.
- Strong understanding of cloud platforms, enterprise software, SaaS environments, or digital infrastructure.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent commercial awareness, negotiation skills, and relationship management capabilities.
- Experience with CRM platforms, IT service management tools, and cloud certifications is highly desirable.
Why Work With Us
- Build long-term partnerships with innovative organisations that rely on your expertise to achieve their digital ambitions.
- Work in a consultative environment where success is measured by customer outcomes rather than sales targets alone.
- Gain exposure to enterprise-scale technology implementations across multiple industries, broadening both your technical and commercial expertise.
- Enjoy the flexibility to shape client engagement strategies while collaborating with product specialists and senior technology leaders.
- Benefit from an attractive rewards package including annual performance bonuses, enhanced pension contributions, private medical insurance, professional certification funding, flexible working arrangements, and additional paid volunteer leave.
Pay: £4,600.00-£6,800.00 per month
Benefits:
- Company events
- Cycle to work scheme
- Private medical insurance
- Referral programme
- Work from home
Work Location: In person
