Front of House / Waiter / Waitress – Permanent Full-Time
East Asian Restaurant Experience & Cultural Familiarity Preferred
Formosa Izakaya is looking for a reliable, friendly and hardworking Front of House Team Member to join our restaurant in Birmingham city centre.
We are particularly interested in applicants who have familiarity with East Asian food, dining culture, languages or hospitality, as this can help us provide a more natural and knowledgeable experience for our customers. This reflects the type of familiarity discussed for the revised advert.
Important information
Please read the following carefully before applying:
- This is a permanent full-time position only.
- We are not currently recruiting for part-time, student, temporary or seasonal positions.
- Applicants must be able to commit fully to the role, including evenings and weekends where required.
- Applicants must already have the legal right to work in the UK.
- This is an in-person position based at our restaurant in Birmingham; remote working is not available.
- Exact working days, hours and responsibilities will be discussed by the Hiring Manager with applicants selected to progress.
- Exact pay arrangements will be discussed by the Hiring Manager with applicants selected to progress, based on the role, experience, skills and responsibilities.
Please only apply if you can genuinely commit to permanent full-time employment.
Main responsibilities
- Welcoming customers in a friendly and professional manner.
- Taking food and drink orders accurately.
- Serving food and beverages.
- Explaining dishes, ingredients and menu items to customers where required.
- Clearing and preparing tables.
- Responding politely to customer enquiries.
- Supporting colleagues during busy periods.
- Helping to maintain a clean, organised and welcoming restaurant.
- Carrying out other reasonable Front of House duties when required.
What we are looking for
- Good customer-service and communication skills.
- Reliability and punctuality.
- The ability to work effectively as part of a team.
- Confidence working in a busy restaurant environment.
- Flexibility to work evenings and weekends where required.
- Previous restaurant or hospitality experience is helpful but not essential.
East Asian food, language and cultural familiarity
As Formosa Izakaya serves East Asian cuisine and customers from a wide range of backgrounds, the following would be particularly useful:
- Familiarity with East Asian food, ingredients and dining culture, including Taiwanese, Chinese, Japanese, Korean or similar cuisines.
- Previous experience working in an East Asian restaurant or hospitality environment would be an advantage.
- Ability to speak Mandarin Chinese or another East Asian language would be helpful but is not essential.
- Confidence explaining traditional dishes, ingredients and menu items to customers.
- An understanding of East Asian dining customs, food preferences and customer-service expectations would be beneficial.
- Ability to communicate comfortably with customers and colleagues from different cultural backgrounds.
- Additional relevant language skills are welcome.
These are practical skills and experience that can help us provide knowledgeable and culturally familiar service to our customers. Applicants of all backgrounds are welcome to apply.
All decisions regarding suitability and progression are made by the Hiring Manager.
How to apply
After submitting your application through Indeed, applicants who remain interested must bring a printed hard copy of their CV to:
Formosa Izakaya
117 Hurst Street
Birmingham
B5 6SE
CV drop-off times:
Wednesday to Sunday
3:00pm–5:00pm
Please do not visit on Mondays or Tuesdays, as maintenance work may be taking place.
- No appointment is required.
- Simply hand your printed CV to any available member of staff.
- There is no need to ask for the Hiring Manager or request an interview.
- An online or emailed CV is not a substitute for the printed copy requested by the Hiring Manager.
- Before visiting, please update your CV so it clearly states your current experience, permanent full-time availability, right-to-work status and any relevant languages spoken.
- Applicants who cannot print at home may wish to use a local library or printing shop, or ask a friend or family member for assistance.
What happens next?
The Hiring Manager will review the printed CVs received and contact suitable applicants directly if they wish to progress an application.
We cannot guarantee:
- An interview.
- A response to every applicant.
- A particular recruitment timescale.
- That the vacancy will remain open until a future date.
Please continue with your wider job search while awaiting any response.
Work location: In person.
Pay: From £12.71 per hour
Work Location: In person
