Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all.
The Role
This is a 12 month fixed term contract with the opportunity to become permanent. The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.
Main Duties & responsibilities
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Log and assign all maintenance jobs accurately in Salesforce.
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Review condition reports and job history to ensure jobs are raised appropriately.
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Plan, schedule, and manage engineers' workloads for maximum productivity.
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Assess follow-up work requirements and schedule accordingly.
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Oversee new job tickets and reassign where necessary to ensure completion.
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Handle and escalate complex or critical jobs to the Maintenance Manage
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Conduct twice-daily check-ins with engineers to monitor job progress.
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Provide real-time phone support to engineers and respond to updates.
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Chase contractors to ensure job completion and avoid delays.
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Order materials for engineers when required.
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Review and track the progress of out-of-hours (OOH) jobs.
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Monitor active job queues and escalate any overdue or high-priority tasks.
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Maintain communication with local authorities for permissions or compliance.
Skills & Knowledge
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Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries
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Ability to prioritise workload and work effectively in a high-pressured environment
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Excellent attention to detail
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A proficiency in the use of MS Office including Outlook, Word
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Strong administrative skills
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Excellent proven customer service skills
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Previous experience in a similar position
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Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels
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Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes
Benefits
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23 days leave, plus bank holidays
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Additional holiday days for long service – up to 30 days
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Celebration of tenure
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3 years £500
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5 years £1000
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10 years £5000
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Private health insurance with Vitality
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Birthday off
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One well-being day off per year
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Maternity/Paternity Pay
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Pension schemes increase – after 2 years.
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£500 referral scheme for staff who refer a new employee, paid upon passing probation.
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Company payday lunch
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Daily fresh fruit
