Salary: £27,295 per annum
Contract: Permanent
Hours: Full time, 40 hours per week over 5 days
Shifts: Rota over 7 days of Monday to Saturday, 08:00 – 17:00 / 09:00 – 18:00, Sunday 10:00 – 16:30
Location: CareCo HQ, Braintree
About the role
At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.
Our Customer Care Department is the first point of contact for customers with any questions or concerns. As a team we strive to ensure that every customer feels heard, supported and that their needs continue to be met.
As a Customer Care Advisor you will:
- Act as an ambassador for CareCo, providing the very best customer service at all times
- Handle inbound and outbound calls, emails and live chats from customers with professionalism and empathy
- Maintain and update customer accounts
- Manage and organise refunds, replacements and product returns
About you
To be considered for the position of Customer Care Advisor, you will need:
- Exceptional customer service skills demonstrated through previous work experience
- Excellent listening, verbal and written communication skills with the ability to adapt based on the individual
- The ability to solve problems proactively and efficiently
- An empathetic, caring and patient approach
- Computer/IT proficiency, with the ability to learn and master our computer systems
- The ability to multitask and manage your own workload
Experience within a busy call centre environment is highly desirable.
About CareCo
At CareCo we celebrate our people — their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Customer Care Advisor, we’ll offer you:
- 32 days annual leave (including bank holidays), with extra days when you stick with us
- Option to buy and sell annual leave
- Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands
- 25% employee discount*
- Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married
- Employee loyalty rewards, including holiday vouchers
- Free on-site parking
- Driving lesson contribution to help you learn to drive*
- Employee Assistance Programme for 24/7 confidential support
- Life insurance
- Cycle-to-Work scheme*
- Free annual flu jab
- Annual eye test contribution
- Employee referral scheme – earn £500 for referring a friend
- Reimbursement of professional membership related to your role
Whoever you are and whatever your story is, we’d love to hear from you. Apply to become part of a team that makes every day a better day.
We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.
*Eligibility for benefits based on length of service
Job Types: Full-time, Permanent
Pay: £27,295.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Ability to commute/relocate:
- Braintree CM77: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
