We passionately provide the highest level of care to our patients every day because we genuinely care. If you value quality care, through good teamwork, efficient processes, and a positive can-do attitude, then Turret Orthodontics may be your dream company. If you have the skills and competencies it takes to achieve excellent results and want to be part of a dynamic orthodontic team that exceeds on quality, then get in touch today.
As a dental treatment coordinator, why not use your knowledge to sell our prestigious Orthodontic services and change people’s lives. If you are driven to deliver the highest quality care and ambitious to achieve high sales volumes, then you will be rewarded with generous bonuses.
Why Join Turret Orthodontics?
- Supportive Team Environment: Become part of a collaborative and friendly team that values your contributions and supports your professional growth.
- Opportunities for Development: With our focus on continuous improvement, you’ll have the chance to develop your skills and advance your career within the practice.
- Patient-Centred Care: Play a key role in providing exceptional care, helping our patients achieve beautiful, confident smiles.
What You’ll Bring to the Team:
- Exceptional Communication Skills: Your ability to connect with patients and colleagues alike will help create a welcoming and professional environment.
- Organisational Excellence: Strong attention to detail and organisational skills will ensure the smooth operation of our private patient sales and ongoing care.
- Tech-Savvy: Familiarity with dental software is a plus, but if you’re quick to learn new systems, we’re eager to have you on board.
- Positive Attitude: Bring a can-do spirit and a professional demeanour, ready to thrive in a dynamic, fast-paced setting.
Job Description:
As a Turret Treatment Coordinator, you will respond to the requirements of the Practice Manager with regard to all clinical and practice policies to deliver the highest quality of patient care. In addition, you will work under the Head of Business to achieve sales targets, increase brand awareness, build desire for the Turret Service offering, and promote the Turret Values.
Roles and Responsibilities
- Carryout private consultations both face-to-face and online through video consultation
- Provide options on orthodontic treatments for patients, with an aim to ethically onset new patients with the best treatment for their needs.
- You will provide an initial patient consultation and presentation of treatment cases, and payment options and further organise appointments and patient finance.
- Carry out day-to-day tasks such as: Schedule patient appointments and help the patient to organise finances; record daily new patient starts and accepted figures; follow up outstanding treatments; organise patient recalls; hold free patient consultations; produce clinical findings and treatment option reports for patients; monitor new patient sources.
- Answer phone calls, WhatsApp messages, social media messages, enquiry bot messages and emails from patients that are enquiring about treatment, using the Turret tone of voice. Ensure messages are responded to swiftly and ethically.
- Take i-Tero scans, radiographs (if adequately trained), on request of the clinician, and photographs of patients.
- Interact regularly with the Orthodontists, Orthodontic Therapists and follow their clinical guidance to ensure the communication to patient is accurate and appointments are in line with their treatment plan. Enter the prescribed treatment into the software, collate estimates and consents, and gather information sheets relevant to the case.
- Liaise with treatment providers such as Invisalign, Spark Clear Aligners and American Orthodontics to keep abreast of the latest treatment advances, offers on the market, and our status as a leading provider in the marketplace.
- Educate patients on their treatment, their current dental status and good oral hygiene in a positive way; ensuring they are cared for to the highest standard.
- Track your patients through the entire treatment journey and ensure their payment status remains positive.
- Use the PRM system to access leads, triage, invite for a consultation, communicate to patients, cross sell other products, and influence previous unconverted leads, using e-mail blasts and autoresponder tools.
- Use the Hub post Community to keep up to date with training
- Contribute to Marketing Insight, Social Media Marketing (including support to gain good content), and help organise Open Days.
- Follow the social media, branding and marketing guidelines to deliver bespoke marketing communications to patients and unconverted leads.
- Respond to all marketing and clinical communications and familiarise yourself/ follow the marketing activities plan each quarter as outlined by the Head of Business.
- Attend all clinical meetings as directed by the Practice Manager, and support with additional duties if needed by the Practice Manager to ensure the practice is running efficiently.
- Follow procedures and policies of the practice and understand our philosophy, vision and values of the practice.
- Achieve set targets each month and update sales sheets, monitor provider status and keep abreast of business strengths, weaknesses, opportunities and threats.
- Identify your training and development needs and undertake appropriate training [to maintain and increase competence in nursing skills by following an agreed CPD programme to comply with the GDC requirements]
- Establish, promote and maintain productive working relationships with all members of the Turret Group
- Liaise with the practice manager on all matters concerning administration, pay and service conditions
- Take reasonable care for your own health and safety and that of others who may be affected by your work
- Report equipment failures or breakages to the practice manager
- Attend practice annual training for medical emergencies and CPR.
- Ensure the best Orthodontic care is delivered to patients including patients with complex medical, physical and emotional needs.
- Support and maintain high standards of patient care and infection control.
- Provide an environment that encourages patient involvement where patients seek help, advice, and education.
- Act as a positive role model within the practice for all staff and patients by upholding the Turret values; smiling, being solution focused and an exemplary team player.
- Maintain regular, consistent and professional attitude, attendance, punctuality and adhere to the company’s dress code policy.
The post holder will be expected to:
- Greet patients on arrival in a courteous & professional manner.
- Follow Cross Infection Control Policy as well as all practice policies and procedures at all times.
- Maintain detailed & accurate clinical records.
- Follow all dental ethical guidelines including rules on confidentiality.
- Attend all regular practice and therapy meetings and ensure to follow through any associated action points.
- Carry out any additional duties deemed necessary by the line manager.
- Operate a variety of standard practice equipment as required.
- Provide high quality treatment under prescription in accordance with the GDC Scope of Practice. The Scope of Practice will also link with duties in context of practice protocols.
- Read the Turret Values and demonstrate them in your daily practice.
- You may be required to work from our Liverpool branch occasionally
Education
The post holder will be expected to:
- Maintain own continuing professional development in accordance with CPD requirements, thereby contributing to the formation of personal objectives and development plans.
- Have clinical knowledge in the specialty area of engagement and assist Senior members of staff in delivering and maintaining the required high standards of quality care within the practice.
- Be committed to furthering your professional development and to learning new skills (including improving your sales and marketing skills).
Communication
- Communicate effectively with patients, clinicians, other staff members, professional bodies and external agencies.
- Liaise with dental laboratories regarding work/reports for patients.
- Communicate with other healthcare groups and work in collaboration with them regarding the patients’ continuing care.
- Provide oral health advice to all patients on a one-to-one basis, placing reasonable adjustments in place to support possible communication barriers where necessary.
- Participate in relevant promotional days.
- Provide telephone advice and reassurance regarding patients with emergency dental problems and support/educate the reception team where necessary.
- use email and other effective channels of communication, in accordance to company guidelines.
- Use the CRM system to track sales and marketing to potential customers
Remuneration & Benefits
- A competitive salary, and bonus incentive
- 2 sets of uniform
- Employee discount
- Indemnity Insurance covered
- Courses fees covered (dependent on course)
- Company nights out
- Opportunity for career development
If you are an enthusiastic individual who thrives in a dynamic office setting, we encourage you to apply for this rewarding opportunity as a Treatment Coordinator.
Pay: £13.75-£14.94 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
Licence/Certification:
- GDC Certificate (required)
- Radiography (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
