Quality Shift Manager
Integrated Service Solutions Ltd (ISS)
ISS is a leading service provider in the UK Fresh Produce sector. Since 2014, we have grown to operate four sites across Kent, employing over 1,300 colleagues. We are now looking for an experienced Quality Shift Manager to lead our Quality team and help ensure every product we supply meets the highest standards of quality, safety and legality.
About the Role
This is a key leadership role within the Quality function. You will be responsible for managing and developing the Quality Control team, driving a culture of continuous improvement, and ensuring all products meet customer, legal and food safety requirements. Working closely with Production and Technical teams, you will help maintain an audit-ready site and support the delivery of exceptional standards across the business.
SHIFT- 4 on 4 off
Key Responsibilities
- Lead, manage and develop the Quality Control team to deliver exceptional quality standards.
- Oversee daily quality operations, including rotas, team performance and training.
- Ensure all products meet customer specifications, legal requirements and food safety standards.
- Drive quality KPI performance and investigate customer complaints, depot rejections and non-conformances.
- Oversee equipment calibration, specification management and quality documentation.
- Support internal and external audits, ensuring the site remains audit-ready at all times.
- Partner with Production teams to improve quality awareness and accountability.
- Support continuous improvement initiatives, product trials and process development.
- Deputise for the QA Manager when required.
- Lead by example by demonstrating our company values in your day-to-day work.
This list is not exhaustive, and the job holder may be required to undertake other duties commensurate with the position as required.
What You'll Bring
- Previous experience in a Quality Management role within fresh produce, food manufacturing or a similar environment.
- Experience leading, coaching and developing teams.
- Strong knowledge of food safety, quality systems and customer standards.
- HACCP, Food Safety and Internal Auditing qualifications (advantageous).
- Excellent communication, leadership and organisational skills.
- Strong problem-solving ability and a continuous improvement mindset.
- Ability to work effectively in a fast-paced environment and manage multiple priorities.
What We Offer
- 20 days annual leave (including bank holidays, pro rata)
- Annual pay reviews
- Enhanced pension contributions and company sick pay
- Enhanced family leave
- Health and wellbeing support, including 24/7 GP and EAP
- Employee discounts
- Recognition schemes and long service awards
- Social events, including summer and Christmas parties
- Free tea and coffee on site
- Opportunities for career development and progression
Company Values: We do the right thing | We believe in progress | We are all accountable | We make a difference | We are one team
Please be aware that we do not provide sponsorship
Benefits:
- Canteen
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Do you have at least two years' experience in a Quality management or Quality leadership role within fresh produce or food manufacturing?
- Have you managed, coached and developed a team within a Quality environment?
Work authorisation:
- United Kingdom (required)
Work Location: In person
