Private Dental Clinic | Kidlington, Oxfordshire
Full-time / Part-time considered
We are looking for an exceptional, creative and outgoing person to join our team in a unique role combining patient experience, front-of-house reception and digital marketing.
This is not a traditional dental receptionist position.
We are a modern, fully private dental clinic in Kidlington, and we’re looking for someone who can help us create an outstanding experience for our patients — both inside the clinic and online.
You will spend part of your time working front of house, welcoming patients and helping the reception team, but you will also take responsibility for developing our social media presence, photography, video content and patient journey.
The role
Patient Experience & Reception
You will:
- Welcome patients and help create a warm, professional and relaxed atmosphere
- Answer telephone and online enquiries
- Help manage appointments and patient communications
- Follow up with prospective and existing patients
- Help ensure patients feel looked after throughout their treatment journey
- Identify ways we can continually improve our patient experience
- Support the reception team with day-to-day front-of-house duties
- Help maintain the high standards expected within a premium private healthcare environment
Social Media & Content
A significant part of this role will involve creating engaging content from within the clinic.
You will:
- Help manage our Instagram, Facebook and other social channels
- Regularly film short-form video content and Reels
- Photograph the clinic, team, treatments and events
- Film dentists and team members explaining treatments and answering common patient questions
- Help patients share their experiences through video testimonials and reviews
- Edit short-form videos ready for social media
- Develop ideas for interesting and engaging content
- Maintain a content calendar and ensure we post consistently
- Work alongside our external marketing partners where required
- Ensure everything we publish reflects the quality and personality of our clinic
You do not need to be a professional photographer or videographer, but you should have a natural eye for good content and be confident using a smartphone to create high-quality photographs and videos.
Patient Journey & Customer Experience
We want this person to become an advocate for the patient within our business.
You’ll help us look at the complete journey:
First enquiry → telephone conversation → first visit → consultation → treatment → aftercare → reviews and recommendations
We want you to notice the small things.
How are patients greeted?
Are our communications clear?
Are nervous patients being properly looked after?
Could we make an appointment feel more personal?
Are there opportunities to surprise and delight our patients?
Could we explain something better through video?
We want someone who is constantly thinking about how we can make the experience better.
Who we’re looking for
Personality and attitude are extremely important to us.
You are likely to be:
- Naturally warm, confident and approachable
- Very comfortable talking to new people
- Creative and full of ideas
- Highly organised
- Comfortable with social media
- Confident taking photographs and filming video
- Comfortable approaching patients and team members about photographs, videos and testimonials
- Someone with excellent attention to detail
- A strong written communicator
- Interested in marketing, branding and customer experience
- Someone who takes pride in presenting things beautifully
- Proactive rather than waiting to be told what to do
You should also be comfortable switching between very different tasks.
One moment you might be welcoming a nervous patient at reception; the next you could be filming a dentist explaining a treatment, editing a Reel or discussing how we could improve the experience for a new patient.
Do I need dental experience?
No.
Previous dental or healthcare experience would be helpful, but it is not essential.
We would be very interested in applicants with experience in areas such as:
- Social media/content creation
- Hospitality
- Hotels
- Beauty or aesthetics
- Luxury retail
- Events
- Marketing
- Customer experience
- Private healthcare
We can teach the right person about dentistry and our systems.
What is much harder to teach is personality, creativity, initiative and a genuine desire to give people an exceptional experience.
About us
The White Bridge Clinic is a modern, fully private dental clinic in Kidlington, Oxfordshire.
We provide general and advanced dentistry, including dental implants, cosmetic dentistry and care for nervous and anxious patients.
We have invested heavily in technology and in creating a high-quality environment for our patients.
We now want someone who can help us communicate what makes the clinic different and ensure the experience patients receive matches the quality of the dentistry we provide.
Career development
For the right person, this role has significant potential to develop.
Initially, the position will combine reception, marketing and patient experience.
As the role develops, there is the opportunity to take greater ownership of our marketing, social media, content and overall patient journey.
How to apply
Please send us your CV together with a short introduction telling us why this particular role interests you.
We would also love to see examples of content you have created.
This could include:
- Instagram/TikTok accounts you have worked on
- Reels or short-form videos
- Photography
- Canva designs
- Social posts
- Personal projects
Professional marketing experience is not essential — we are much more interested in seeing your creativity and potential.
Please include links or examples with your application where possible.
Pay: £15.00-£17.00 per hour
Application question(s):
- 2. How confident are you filming and editing short-form videos using a smartphone?
Very confident / Confident / Some experience / No experience
- 3. Would you be comfortable approaching a patient who has had a great experience and asking whether they would consider giving us a video testimonial? Yes/No
- 4. Tell us about one social media account or brand whose content you think is particularly good and why.
- 5. This role involves both reception duties and creative marketing work. What appeals to you about that combination?
- 1. Please provide a link to an Instagram/TikTok account, Reel, video, photography or other content that you have personally created.
Work Location: In person
