CUSTOMER SERVICE ADVISOR – TALKE - £26500.00 plus performance bonus after 6 months
Due to continued success, we require fantastic Customer Service Advisors to join the team. Offers exceptional ongoing training and career progression and further major growth plans in place. This is the perfect time to get on board and be a key player in the teams success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.
COMPANY BACKGROUND
A leading independent company that works on a national basis. Offering a market leading customer service experience. Great customer service is at the heart of the business. Entering the 10th year of trading, there has been continued growth and a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.
CUSTOMER SERVICE JOB PURPOSE
Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.
CUSTOMER SERVICE DUTIES
· Dealing with high volume incoming calls
· Resolving customer issues in a timely manner
· Liaise with external contractors to arrange and manager resolutions to the queries raised
· Dealing with a variety of questions and queries
· Promoting the benefits of using the services the company provides
· Assisting with contract renewals and retaining customers
· Dealing with complaints
· Maintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
· Excellent communication skills
· You must have experience dealing with customers on the telephone
· Able to manage and conclude difficult calls and complaints with empathy and understanding
· Passionate about helping people
· Team player
· Able to work in a fast-paced environment
· Excellent PC skills
· Problem solver
· Patient
· Able to work under pressure
· Due to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
· Week One Shifts: 8am-4.30pm
· Week Two Shifts: 9am – 5.30pm
· Week Three Shifts: 10.30am-7pm
· Working 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu
· 20 days holiday plus Bank Holidays
· Onsite Parking
· £26500.00 plus performance bonus
· Fantastic opportunity to build a career
· Recreational break out rooms
· Excellent ongoing training and support
· Fun days and events
· Feel valued everyday
· Recognition awards
Pay: From £26,500.00 per year
Work Location: In person
