Company Overview
North & West Gloucestershire Citizens Advice has been dedicated to providing confidential, free, independent, and impartial advice since 1939. Our mission is to support citizens in difficulty and improve policies affecting their lives through expert advice and advocacy.
Summary
We are seeking a Training Officer to join our team in Gloucestershire. This vital role involves developing and delivering training programs that empower our advisers with the knowledge and skills needed to serve our community effectively. Based in Gloucestershire, you will contribute to our mission of providing accessible support to those in need.
Responsibilities
Volunteer Recruitment and Selection
- Promote volunteer opportunities, using different channels to target identified groups, as appropriate
- Deliver recruitment and selection activities that ensure a fit between the organisations needs and the volunteer’s and staff expectations
- Ensure all new volunteers and staff receive a high-quality induction and foundation training programme, enabling them to transition confidently into their role. Support the handover of staff to their line manager for specialist, role-specific training and ongoing development.
Support and Supervision
- Ensure the effective performance management of volunteers through regular supervision sessions and the appraisal process.
- Support managers by providing feedback on staff progress during induction and foundation training. Ongoing supervision, competency assessment and performance management will remain the responsibility of the staff member's line manager.
- Help to organise activities to recognise and reward volunteers are in place and delivered.
- Ensure volunteers and staff are aware of the policies and procedures in place to manage how they operate within the organisation.
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and people can do their best.
Training
- Assist trainees and other staff through self-learning modules and review progress on a regular basis.
- Provide face-to-face and digital assistance with practical activities such as preparing emails, contacting client by phone and assisting clients face to face.
- Ensure trainees and other staff are informed of the activities, content and practical issues in the Citizens Advice learning programmes.
- Research, design and deliver training programmes, sessions, lesson plans and materials.
- Deliver induction and core training programmes for new volunteers and staff.
- Coordinate learning pathways and ensure all learners complete mandatory training.
- Support trainees and staff through self-learning modules and regularly review progress.
- Deliver face-to-face and digital training sessions, workshops and practical learning activities.
- Develop and maintain training materials, lesson plans and learning resources.
- Assess learners' readiness to progress into operational or specialist training.
- Work with line managers to ensure a smooth handover of staff once core training has been completed, enabling managers to deliver role-specific training and ongoing competency development.
- Monitor learner progress and provide feedback to managers where appropriate.
Administration
- Provide oral and or written reports on progress for the line manager.
- Ensure trainees are booked on to training courses, events and stocks of training materials are maintained.
Qualifications
- Ability to communicate effectively orally and in writing, particularly in an education and development setting.
- Experience of supporting the learning and development of volunteers and/or staff, with an understanding of adult learning principles and a commitment to developing people.
- Ability to contribute to, implement and deliver training modules, combined with understanding of adult learning techniques / theories.
- Experience of designing and delivering engaging training programmes, inductions or workshops to a range of learners.
- Ability to give and receive feedback objectively and sensitively. A willingness to challenge constructively.
- Experience of providing advice / training in Citizen Advice setting or equivalent is desirable, but not essential.
If you are passionate about empowering others through education and want to make a meaningful difference in your community, we invite you to bring your expertise to our dedicated team. Join us in shaping the future of accessible advice services.
Pay: £27,316.00-£29,956.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay
Work Location: Hybrid remote in Gloucester GL1 1HX
