The Role
Do you enjoy fixing technical issues? Are you confident interacting with a wide range of customers? If the answer is yes, then we want to hear from you!
Join our IT Service Desk now as a 1st Line Service Desk Engineer on a Fixed-term Contract / Secondment basis for 12 months, where you’ll resolve a wide range of technology issues encountered by our colleagues across the organisation. Utilising your problem-solving skills, you’ll provide an effective customer focussed 1st line support service across all of our business systems and equipment, from telephony to desktop applications and everything in between! A key part of your role will be logging, updating, progressing and resolving incidents and service requests from colleagues and contractors meeting or exceeding defined targets.
Not only will you benefit from being part of a highly qualified team offering a broad range of support, you’ll join us at a time where we’re embarking on a journey utilising new technologies and delivering a quality service to all customers!
Our ideal candidate? We’re looking for a customer focused and ambitious individual who has a genuine interest in all things Technology – importantly you’re willing to learn! The following skills and experience will also pique our interest:
- You’ll have practical work experience in an IT Helpdesk/Service desk role.
- You’ll have experience of working with a range of IT assets including hardware, software, applications and telephony systems.
- You’ll have experience of using a ticketing system.
- Strong problem-solving ability.
- Excellent time management, a talent for multi-tasking and prioritising workload.
This role will involve working on a rota consisting of working times 8am – 4pm or 9am – 5pm based at our Birmingham, Bath Row office.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us your drive to pursue a career in Technology/IT, what skills you’d bring to the role and why you want to pursue your career with Midland Heart.
Please note, we’re unable to accept applications without a Cover Letter.
We reserve the right to close the advert early dependent on the volume of applications received.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
