Workshop Controller
Do you have experience managing a busy workshop and motivating a team to deliver their best?
Are you looking for a new challenge within a successful and growing dealership, supported by a strong management team? If so, we’d like to hear from you.
Role Overview
As Workshop Controller you will coordinate and support a team of Technicians, ensuring work is allocated effectively and completed to a high standard within agreed timescales.
You will play a key role in maximising workshop productivity and efficiency while maintaining excellent standards of quality and customer satisfaction. You will also continually review workshop processes, identify opportunities for improvement and help ensure the smooth day-to-day running of the department.
About The Role
About This Role
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Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
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Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
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Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
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Identify warranty repairs and obtain authorisation where required.
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Support Technicians with complex technical issues and escalate when necessary.
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Keep Service Advisors updated on repair progress and additional work.
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Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
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Carry out quality control, including road tests where required.
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Maintain high standards of health, safety and environmental compliance.
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Ensure completed vehicles are prepared and ready for customer collection.
The Person:
- Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
- Must have at least 3 - 4 years experience, ideally within a franchised workshop
- Must possess experience in electrical repairs and the use of diagnostic equipment
- A full driving licence is essential
Other Information:
- Manufacturer Training Pathways and Programmes
- Membership of Kingsbridge Hospital Diamond Club
- Enhanced maternity and paternity leave
- Free Company healthcare with Health Shield including cashback, discounts and perks
- Access to a discounted Private Healthcare Scheme
- 30 Days Annual Leave
- Cycle to Work Scheme
- Long Service Awards
- Pension Provision
This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.
Donnelly Group is an equal opportunity employer.
The company reserves the right to expand the short listing criteria to facilitate the short listing process.
Apply now to embark on a rewarding career journey with us!
Required Criteria
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Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
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Must have at least 3 - 4 years experience, ideally within a franchised workshop
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A full driving licence is essential
Skills Needed
Customer Relationship Management, Customer Service, Leading Teams
About The Company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.
Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.
We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.
Company Culture
Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.
Company Benefits
At Donnelly Group, we are committed to rewarding our team with a comprehensive benefits package designed to support your wellbeing, financial security, and professional growth. When you join our diverse and inclusive workforce, you will engage in meaningful work that directly drives our business goals, supported by a culture of continuous development. We prioritise your physical and mental health with a Health Cash Back Scheme, access to discounted Private Medical Cover, an Employee Assistance Programme featuring GP Anytime, and an exclusive Kingsbridge Diamond Membership Club. To help you balance work and life, we offer 30 days of holiday entitlement that increases with long service, enhanced maternity and paternity pay, life assurance, and pension provision. Plus, you can take advantage of everyday perks including retail discounts through BenefitHub, our Cycle to Work scheme, and keep updated via our dedicated Company App.
Cycle to work, Wellbeing Scheme, Service recognition increases to annual leave, Company employee App
Salary
Not disclosed
