Lead Sales team
/ Drive store sales by setting an example in personal client engagement, selling techniques, and closing sales.
/ Model high-performance behaviors to inspire and guide junior Client Advisors.
Maintain Product Expertise
/ Maintain expert-level knowledge of product lines including features, benefits, pricing, availability, care services, etc.
Mentor Client Advisors
/ Mentor junior Client Advisors , sharing expertise on products, client service skills, and company protocols.
/ Contribute to training initiatives aimed at enhancing team performance.
Support Operations
/ Assist Deputy and Store Manager with operational duties as needed such as stock management or organizing staff schedules.
Deliver an Exceptional Selling Experience
/ Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression .
/Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives , according to the received guidelines.
/ Address complex clients’ complaints with diplomacy ; offer resolution strategies that uphold brand reputation while satisfying clients concerns.
/Serve as proactive liaison between clients and local/central service departments.
Achieve and Exceed Sales Objectives and Targets
/Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs .
Prove Knowledge of Policies and Procedures
/Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
/ Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Soft skills:
Exemplarity
Relationship Building
Priority Management
Entrepreneurial Mindset
Influence
Impact Driven
Client-centric
Interpersonal Savviness
Client Relationship Development
Adaptability
Negotiation
Collaboration , being able to work in team
Brand Sensitivity
Cultural Curiosity and Sensitivity
Organized and efficient
Detail-oriented with the ability to manage multiple tasks simultaneously
Able to work in a fast-paced and target-oriented environment
Hard skills:
Product Knowledge
Business Development
Sales Management
Selling Techniques
Tech Savvy, including familiarity with CRM systems
Knowledge of luxury industry
