Medical Receptionist / Administrator
Chigwell Medical Centre | Ilford, Essex
24–34 hours per week (with flexibility to work additional hours when required).
Chigwell Medical Centre is looking for a caring, organised, and proactive Medical Receptionist/Administrator to join our busy GP practice.
As the first point of contact for our patients, you'll play a vital role in creating a positive experience while supporting our clinical team to deliver high-quality patient care. This is a varied role that combines reception duties with administrative responsibilities in a fast-paced healthcare environment.
If you're a confident communicator, enjoy helping people, and thrive in a busy setting, we'd love to hear from you.
Working Hours:
24–34 hours per week
Monday to Friday only
Shifts scheduled between 8:00am and 6:30pm
Flexibility to provide additional cover for annual leave and sickness is essential.
Key Responsibilities
- Welcoming patients and providing a professional front-of-house reception service
- Answering a high volume of telephone calls and responding to patient enquiries
- Booking, amending and cancelling appointments using the clinical system
- Processing repeat prescription requests
- Managing incoming clinical correspondence, hospital letters and discharge summaries
- Registering new patients and updating patient records accurately
- Liaising with GPs, nurses and other healthcare professionals
- Maintaining patient confidentiality and complying with GDPR and practice policies
- Providing general administrative support to the wider practice team
About You
We're looking for someone who is:
- Friendly, approachable and compassionate
- Professional with excellent customer service skills
- Organised and able to prioritise a busy workload
- Calm under pressure and able to multitask effectively
- Confident using computers and learning new systems
- A strong team player with excellent attention to detail
- Flexible and reliable
Essential Requirements
- Previous experience in an administrative or customer service role
- Excellent verbal and written communication skills
- Good IT skills and accurate data entry
- Ability to work in a confidential environment
Desirable
- Previous experience in a GP practice, NHS or healthcare setting
- Experience using SystmOne
- Understanding of primary care services
What We Offer
Competitive salary, supportive and welcoming team environment, full training and ongoing development opportunities, NHS pension (if applicable), no weekend or evening shifts.
A rewarding role where you can make a real difference to your local community.
How to Apply
Please apply directly through Indeed with your CV. We are unable to accept applications submitted by other methods.
Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Benefits:
- Additional leave
- Employee discount
- Health & wellbeing programme
Ability to commute/relocate:
- Ilford IG6 2TA: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Language:
Work Location: In person
