Overview
We're a fast-growing creator management agency and we need someone to support our creators across every touchpoint - from content creation and editing to strategy, community management, and analytics. This isn't just an editing role - you'll be embedded in the day-to-day of our creators' presence across social media and other platforms, keeping things moving, on-brand, and growing.
Duties
Content & Platform Management
- Edit and schedule content across Instagram, TikTok and Twitter/X
- Upload and manage content on other platforms on behalf of clients, writing engaging, creative captions designed to maximise sales and engagement
- Design graphics and visual assets to support creator branding
- Attend shoot days to support content capture (travel will be required)
- Develop monthly content calendars and generate viral, trend-based ideas
Community & Subscriber Management
- Monitor and manage messages for assigned accounts, ensuring communication, tone, language, and strategy stay consistent with each creator's brand and agreed guidelines
- Liaise with the internal communications team and clients to ensure special requests are approved
Strategy & Performance
- Monitor analytics daily and adjust strategy based on results
- Develop and implement strategies to optimise account performance, increase revenue, and enhance engagement
- Conduct weekly one-on-one calls with creators to review performance and plan content
- Monitor industry trends, client feedback, and competitor activity, identifying opportunities for growth or improvement
Client & Team Coordination
- Support the client onboarding process, including onboarding calls, briefing internal teams, reviewing accounts for tone/language consistency, and providing feedback
- Coordinate with the rest of the team to align content with sales campaigns
- Engage and communicate with contractors, talent, clients, influencers, and internal teams to ensure tasks are completed professionally and on time
- Build and maintain positive, professional relationships with talent, contractors, and clients
- Handle complaints, investigate issues, and implement preventative measures to ensure client satisfaction and operational efficiency
Reporting & Compliance
- Submit weekly performance reports per creator and a monthly summary across all creators, including risks, opportunities, and recommended improvements
- Maintain organised shared drives, content banks, and creator backlogs
- Ensure compliance with all platform Terms of Service and internal content guidelines
- Flag risks such as content delays or underperformance to leadership, with solutions
- Act at all times in good faith and in the best interests of the Company while representing the Company in any capacity
Experience
- Proven experience in social media, content creation, or a creator support role
- Strong video editing skills (CapCut, Premiere Pro, or similar)
- Graphic design experience (Canva, Photoshop, or similar)
- Deep understanding of social media platforms, trends, and analytics
- Experience managing fan communications on digital platforms a plus
- Highly organised with the ability to juggle multiple creators and deadlines
- Confident communicator comfortable leading calls and managing creator/client relationships
- Self-starter who thrives working independently in a remote setting
- Comfortable travelling for shoot days when required
Pay: £13.48 per hour
Application question(s):
- How many years of experience do you have?
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
