Shinfield, London | Permanent | Full-Time | Office based 5 days per week
Remuneration for this role is benchmarked competitively within our sector.
The Opportunity
Are you an experienced operational leader with a passion for customer service, team development, and operational excellence? We are seeking a Delivery Manager – Customer & Operations Support to lead key support functions across a major utility framework, ensuring the successful delivery of customer connections projects through effective planning, compliance, customer care, operational support, and facilities management.
- Lead and develop teams across Planning, Street Works, Operational Support, Facilities Management, and Customer Care.
- Drive performance against contractual KPIs, SLAs, customer satisfaction measures, and business objectives.
- Oversee planning and scheduling activities, ensuring works are programmed and delivered within agreed timescales.
- Ensure compliance with NRSWA, permit schemes, local authority requirements, and client governance standards.
- Manage customer service performance, complaint resolution, and continuous improvement initiatives across the customer journey.
- Oversee facilities, depots, offices, fleet support, welfare facilities, and associated infrastructure.
- Produce performance reports, management information, and operational dashboards to support decision-making.
- Support financial performance through effective budget management, productivity improvements, and cost-saving initiatives.
Essential
- Proven experience in a senior operational, delivery, or service management role.
- Experience managing multiple support functions within utilities, infrastructure, construction, engineering, or other regulated environments.
- Strong understanding of planning, scheduling, customer service, administration, and operational support processes.
- Experience leading large teams and managing multiple direct reports.
- Strong leadership, coaching, and people management skills.
- Excellent stakeholder management and communication abilities.
- Experience managing performance through KPIs, SLAs, and contractual measures.
- Strong organisational, analytical, and problem-solving capabilities.
- Budget management and financial performance experience.
- Full UK Driving Licence.
Desirable
- Experience working within electricity distribution or utility frameworks.
- Knowledge of SSEN processes, systems, and contractual requirements.
- Understanding of NRSWA and Street Works legislation.
- Experience operating within regulated utility environments.
- PRINCE2, APM, or equivalent project management qualification.
- IOSH Managing Safely or equivalent health and safety qualification.
- Experience managing client relationships within framework or contract environments.
- Knowledge of ISO management systems and audit processes.
At OCU, we believe that meaningful work should come with meaningful support. That's the principle behind Careers with Purpose, our commitment to ensuring every person at OCU feels supported, developed, and valued, not just in their role today, but throughout their career with us.
Alongside the opportunity to work on some of the UK's most significant infrastructure projects, we offer a benefits package that we are continuing to develop as we grow, and the kind of career acceleration that only comes from being inside a business moving at this pace.
As a rapidly growing organisation, there are genuine opportunities to progress, broaden your experience, and build a long-term career within OCU Group.
To apply, please submit your CV by 30/6/2026
For a confidential conversation about this opportunity, please contact Nicola Brooke
at
[email protected]
At OCU Group, we don’t just deliver infrastructure - we help power modern life.
As one of the UK’s fastest-growing utility and infrastructure businesses, we deliver complex, nationally critical projects across power, energy transition, water, telecoms, and digital infrastructure. Over the last five years, OCU has grown five-fold to a £1.1bn organisation, expanding both organically and through strategic acquisitions across the UK, Australia, New Zealand and India.
Our growth is driven by ambitious people, operational excellence, and a commitment to doing things properly. We work on projects that genuinely matter by supporting the UK’s energy transition, strengthening essential infrastructure, and helping build more sustainable communities for the future.
Whether you’re an experienced professional looking to take ownership of major projects and influence delivery at scale, or someone starting your career through an apprenticeship, graduate programme, or placement route, OCU offers real opportunity to grow, develop, and make an impact.
We are building a business where high performance, collaboration, innovation, and accountability sit at the centre of our culture. Our people are trusted to lead, encouraged to challenge thinking, and supported to continuously develop their skills and careers.
At OCU, you won’t just join a growing business, you’ll help shape it.
Our Culture & Values
At OCU, our values are at the heart of everything we do. We care about safety, lead with integrity, strive to be better every day, make a positive impact, and deliver to grow, together, as One Company United.
Our Commitment to Inclusion
At OCU Group, we believe diversity, inclusion, and belonging are fundamental to building stronger teams, better ideas, and a more successful business. We welcome applications from people of all backgrounds and are committed to creating an environment where everyone feels valued and supported.
As part of our commitment to fairness and equality, candidates may be asked to complete an equal opportunities monitoring form during the recruitment process. This information is used for monitoring purposes only and plays no part in hiring decisions.
We are proud to be a Disability Confident employer and are committed to offering interviews to candidates with disabilities or long-term health conditions who meet the essential criteria for the role.
To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process is, by emailing
[email protected].
