Job Description
Position: Credit Control AdministratorLocation: Office-based (Colchester CO1 1JJ)Pay: £13.00 per hourJob Type: Full-time
Job Summary
We are looking for a confident, organised and proactive Credit Control Administrator to join our growing Credit Control team.
The successful candidate will be responsible for contacting clients regarding outstanding and overdue accounts, making regular telephone calls, sending emails and written correspondence, updating account records, following up payment commitments and supporting the wider credit control function.
This is a hands-on role suited to someone who is confident on the telephone, comfortable handling difficult conversations and motivated by achieving payment and recovery targets.
The successful candidate will need to be organised, persistent and professional when communicating with clients, while maintaining accurate records and ensuring all outstanding accounts are followed up appropriately.
Key Responsibilities
- Make regular outbound telephone calls to clients regarding outstanding and overdue invoices.
- Send professional emails and written correspondence to follow up outstanding payments.
- Contact clients to request payment and establish reasons for overdue balances.
- Follow up agreed payment dates and payment arrangements.
- Negotiate and agree suitable payment arrangements where appropriate.
- Handle difficult or challenging conversations professionally and confidently.
- Respond to inbound calls and emails relating to outstanding accounts.
- Maintain regular contact with clients to ensure accounts are progressed.
- Monitor outstanding accounts and identify those requiring further follow-up.
- Update customer and account records accurately following every communication.
- Record telephone calls, emails, payment promises, arrangements and account updates.
- Maintain accurate spreadsheets and credit control records.
- Assist with monitoring aged debt and overdue accounts.
- Escalate accounts where appropriate to senior members of the Credit Control team.
- Liaise with internal teams regarding invoices, payments, account queries and disputes.
- Assist with resolving account queries that may be preventing payment.
- Follow internal credit control procedures and processes.
- Support the team in achieving daily, weekly and monthly collection targets.
- Assist with general credit control and administrative duties as required.
- Identify opportunities to improve the efficiency of credit control processes.
Skills & Experience
- Previous experience in credit control, collections, debt recovery, accounts receivable, finance administration, customer service or a similar role.
- Confident and professional telephone manner.
- Comfortable making a high volume of outbound calls.
- Excellent written and verbal communication skills.
- Ability to communicate professionally with clients regarding overdue payments.
- Confident handling difficult or challenging conversations.
- Strong negotiation and problem-solving skills.
- Good organisational and time-management skills.
- Excellent attention to detail and accurate record keeping.
- Ability to manage multiple accounts and prioritise workloads.
- Proactive and persistent approach to following up outstanding payments.
- Comfortable working towards targets and performance objectives.
- Good working knowledge of Microsoft Office, particularly Excel and spreadsheets.
- Experience using CRM, accounting, finance or credit control systems is desirable.
- Ability to work independently as well as part of a team.
Essential Requirements
- Previous experience in credit control, collections, debt recovery, accounts administration, finance administration or a related role.
- Excellent spoken and written English.
- Confident using the telephone and communicating with clients.
- Strong IT and Microsoft Office skills.
- Good attention to detail and accurate administration skills.
- Ability to work in a fast-paced, target-driven environment.
- Ability to handle challenging conversations professionally.
- Right to work in the UK.
- Ability to reliably commute to or relocate to Colchester CO1 1JJ.
- GCSE or equivalent.
Experience
- Credit Control / Collections / Accounts Administration: 1 year preferred
- Telephone-based customer or client communication: 1 year preferred
Pay: £13.00 per hour
Expected hours: 40.0 per week
Application question(s):
- Do you have previous experience in credit control, collections, debt recovery or accounts administration?
- Are you confident making outbound telephone calls to clients?
- Are you confident handling difficult or challenging conversations?
- Are you comfortable working towards daily, weekly or monthly targets?
- Do you have experience chasing outstanding payments by telephone and email?
Work Location: In person
