Your role: at a glance
· To provide excellent customer service.
· To serve food and drinks to the correct specification.
· To adhere to all standard operating procedures (SOPs) and company policies to maintain a clean, safe and legal workplace.
Essential requirements:
there are a few essential requirements you’ll need to start:
· Have proof of right to work in the country you will be based (UK or ROI).
· Have a bank account in the country you are based (UK or ROI) in your own name.
· Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
· Have a fixed place of residence within reasonable travelling distance of your place of work.
· Basic computer literacy.
About you:
· Demonstrate passion and enthusiasm in your role and show commitment to your pub and team
· Have the ability to manage time and prioritise tasks.
· Have a friendly nature and the ability to develop good communications skills.
· Be honest, trustworthy and respectful.
· Remain calm when working in a fast-paced environment.
· Adhere to Westleigh appearance standards.
· Receive regular feedback from the management team and achieve any actions agreed on.
A day in the life
· To deliver high standards of Cleanliness, Quality, Service, Maintenance and Atmosphere.
· Be welcoming to customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
· Build, maintain and enhance customer relations (e.g. by recommending some of our fantastic products). Encourage customer loyalty by consistent good performance.
· Be aware of, and knowledgeable about, all promotions, events and new products in your pub, seeking support, if required.
· Receive and deliver customer orders either face to face or via the app achieving our service standards at all times. Sale of alcohol not applicable if you are under 18.
· Respond to any customer feedback in a positive and helpful manner, seeking support, if required. Feed back all complaints to the management team.
· Take pride in maintaining the highest standards of cleanliness by adopting our ‘clean as you go’ philosophy
· Carry out any reasonable task as requested by the management team to meet the needs of the business.
· To help train those under you and provide support to the management team
· to take responsibility for deliveries when asked to
· to lead by example and raise standards across the venue
· to think about not only the shift you are on but what need to be done for the next shift and further ahead
· to not divulge company information you may become aware of to others
Job Type: Zero hours contract
Pay: £12.71 per hour
Work Location: In person
