About Matrix TSL
We are a provider of educational engineering training solutions. We develop, create and manufacture solutions which include full and comprehensive curriculum for multiple engineering disciplines.
Our solutions are created with students in mind, to ensure each aspiring engineer has access to hands on learning, on industrial standard equipment.
With a portfolio of customers globally, we are a premier supplier of products for education and development.
Company Vision:
We aspire to make hands on, comprehensive engineering teaching available to all young engineers worldwide.
Company Mission:
To provide the 16–19-year-old technical education market with the most complete and broad range of engineering education training products in the world, spanning electrical, mechanical and manufacturing engineering disciplines. Our products:
· Are functional
· Are flexible – they can be used for learning in more than one way and for projects
· Are heavily used and rugged – not ‘show pieces’
· Are well supported - by ourselves and/or third parties
· Are well designed
· Are ‘real’ where possible
· Are part of a range that solve a range of problems
· Are stored and transported easily within academic institutions
· Are supplied with a comprehensive and free of charge curriculum
Company Values:
· Equal & Fair
· Pro-active, Innovative & Purposeful
· Quality & Excellence
· Ownership, Accountability & Pride
· Respectful & Approachable
Our Values foster a collaborative culture where employees work as a team to effectively support the needs of global education.
Job description
You have an opportunity to join the commercial team for one of the technical education sector’s fastest growing and forward thinking companies. A manufacturing company based close to the centre of Halifax, West Yorkshire, Matrix are a team of 40 including engineers, manufacturers and professionals who continue to look for ways to develop our offering of engineering focused equipment for the global engineering education market.
This is a newly created role, designed to provide proactive lead generation, internal sales, customer service, and administrative support to both the UK and International Sales Teams. The role is designed to strengthen sales development activities, improve customer responsiveness, and provide efficient sales team coordination that supports business growth and customer satisfaction.
The position will play an important role in supporting day-to-day sales operations, maintaining customer engagement, improving CRM accuracy, and ensuring consistent follow-up of sales and marketing activities.
As the role develops, responsibilities will expand to include a broader range of customer service and commercial support activities, creating a more integrated and customer-focused support function within the sales operation.
Key objectives:
· Generate qualified sales leads through proactive outbound activity using an established CRM database.
· Support UK and international sales teams with sales coordination and administration.
· Maintain accurate CRM records and improve customer responsiveness throughout the sales process.
· Support marketing follow-up activities and enquiry conversion.
· Provide reliable sales and customer support, improving efficiency and customer satisfaction.
· Enable external sales teams to focus on customer-facing and revenue-generating activities.
Responsibilities:
Lead Generation & Sales Development
· Generate new business leads for the sales team through a combination of email, telephone, social media (LinkedIn) and customer follow-up activities.
· Identify and qualify prospective customers and opportunities.
· Arrange customer meetings and appointments for the UK sales team.
· Support lead nurturing and sales pipeline development.
· Assist with outbound customer engagement activities to support international sales growth.
Marketing & Customer Follow-Up
· Follow up already executed marketing campaigns and enquiries generated through exhibitions and conferences, web enquiries, email campaigns, direct mail activity and social media.
· Maintain communication with prospective and existing customers.
· Support the conversion of enquiries into qualified sales opportunities.
CRM & Sales Administration
· Maintain accurate and up-to-date records within the CRM system.
· Ensure all customer interactions, quotations, opportunities, and activities are correctly logged.
· Support sales reporting and pipeline management activities.
· Assist with sales documentation and internal administration processes.
· Help improve CRM accuracy and sales process efficiency.
Customer Service & Customer Support
In time, the role will expand to include broader customer service and commercial support responsibilities designed to improve operational efficiency and customer satisfaction.
· Oversee customer support and service requests.
· Ensure customers receive all required curriculum materials and supporting documentation.
· Monitor customer response times and satisfaction levels.
· Maintain proactive communication with customers regarding orders, documentation, and support requests.
Skills & Experience
Essential
· Previous experience in an internal sales, telesales, sales support, customer service, or commercial administration role.
· Strong written and verbal communication skills.
· Professional and confident telephone manner.
· Good organisational and time management skills.
· Ability to manage multiple tasks and priorities effectively.
· Experience using CRM systems.
· Competent in Microsoft Office applications.
· Strong attention to detail and accuracy.
· Proactive and customer-focused approach.
Desirable
· Experience supporting international sales operations.
· Experience with social media and digital customer engagement.
· Experience within engineering, technical education, manufacturing, or industrial sectors.
Personal Attributes
· Professional and customer focused.
· Positive and collaborative team player.
· Reliable, organised, and adaptable.
· Strong attention to detail.
· Self-motivated with the ability to work independently.
· Committed to delivering excellent customer service.
Pay: £28,000.00-£32,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Sick pay
Work Location: In person
