Are you a high-performing Workshop Manager, Depot Manager or Service Manager looking for a bigger leadership opportunity? Then it's time to get on board with Zenith!
We're looking for a Deputy General Manager to lead our Glasgow workshop. This is your opportunity to take ownership of a major operation, lead experienced technical teams and play a key role in delivering exceptional service to some of the UK's best-known fleet operators.
Zenith provides a full range of services for fleet operators across HGVs, LGVs, LCVs and trailers, including fleet management, maintenance, funding, rental and flexible hire. Our customers include some of the UK's most recognised brands, including Amazon, DPD, Evri, DHL, GXO and Royal Mail Group, who rely on Zenith as a trusted long-term fleet partner.
As Deputy General Manager, you'll lead the day-to-day operation of our Glasgow workshop, driving productivity, profitability, customer service and technician performance while maintaining the high standards expected of an authorised IVECO dealership.
This is a hands-on operational leadership role with responsibility for the day-to-day performance of the workshop. You'll lead technicians and support teams, ensure exceptional customer service, drive productivity and profitability, and create a culture focused on safety, accountability and continuous improvement.
Working closely with the General Manager, you will be a key member of the site leadership team and act as deputy in their absence.
What You'll Be Doing:
- Leading the daily operation of the Glasgow workshop
- Managing technician performance, utilisation and efficiency
- Driving workshop productivity, labour recovery and profitability
- Ensuring maintenance, repair and inspection work is completed safely and on time
- Managing Vehicle Off Road (VOR) cases and minimising downtime
- Creating a high-performing, engaged and accountable team culture
- Coaching, developing and retaining workshop colleagues
- Ensuring compliance with manufacturer, DVSA and company standards
- Building strong relationships with customers, suppliers and manufacturer representatives
- Driving continuous improvement initiatives across the operation
- Supporting business growth and operational excellence
- Experience within a dealer, fleet or commercial vehicle environment
- Previous experience leading a busy commercial workshop or operational teams
- Strong understanding of workshop planning, utilisation and performance
- Commercial awareness and budget responsibility
- Experience managing KPIs and operational delivery
- Excellent leadership and people development skills
- Strong understanding of health and safety compliance
- A passion for customer service and operational excellence
- Salary range of £46,000 - £55,000 depending on experience
- Annual bonus
- EV Car or Car Allowance
- Pension - 6.25% employer contribution
- 24 days annual leave & 1 day for your birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Individual Private Medical Insurance
- Flexible benefits: PMI for your family, dental, cycle to work scheme, critical illness cover and more
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, AA breakdown cover
- Perks at Work: save money on everyday essentials with access to a shopping discounts site.
- Support for your wellbeing: access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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