We are looking to recruit a Service Delivery Manager to work for our street cleansing contract in Bracknell.
Main purpose of role:
· To be responsible for a broad range of services associated with the environmental industry.
· To lead and manage teams of operatives, to undertake supervision of the different elements of the contract and be accountable for the effective delivery of the contract.
· To ensure the requirements of the contract specifications and standards are met by supporting the management team in all aspects of contract management whilst following operational requirements, company procedures, health and safety requirements and legal obligations.
· To ensure relationships are maintained and established with clients whilst encouraging team building and promotion of harmonious working environment.
· To take an active lead in the management of Health and Safety in the workplace
· To ensure compliance with the Company ISO 9001 Quality Management, ISO 14001 Environmental Management and OHSAS 18001 Occupational Health and Safety procedures.
Experience required:
· Minimum of 2 years supervisory experience supported further with 3 years’ experience with the environmental sector
· Previous experience of working with local authority clients is an advantage
· Experience of working to high standards and managing performance
· Experience of handling difficult and potential confrontational situations
· Ability to organise and plan workloads
Knowledge required:
· Good understanding of managing individual, team and contract performance
· Detailed knowledge of Health and Safety regulations and safe working practices
· Understanding of contract and client standards
Skills and abilities:
· Ability to work on own initiative and effectively manage teams
· Ability to use and manage works on MSS Works and use other company systems
· Ability to achieve deadlines
· Ability to deal effectively with people at all levels
· Good level of written skills e.g. completion of all paperwork
· Strong communication skills e.g. Leading and managing performance of teams
· Provides leadership that implements behaviour change to reduce the risk of serious accidents and lower the number of common accidents
· Sets a personal example of commitment and enthusiasm
· Good problem solving skills
· Excellent customer care skills/service delivery focussed
· Courteous and polite in dealing with others
Qualifications
· Full UK Driving License Essential
· ILM level 3 Desirable
Job Types: Full-time, Permanent
Pay: £35,000.00-£38,000.00 per year
Experience:
- supervisory: 1 year (preferred)
- street cleansing: 3 years (preferred)
Licence/Certification:
- ILM level 3 (preferred)
- Driving Licence (required)
Work Location: On the road
