Technical Services Director – Alton Towers Resort
Alton Towers Resort
Operations | Senior Leadership
It starts with play.
At Merlin, we create extraordinary experiences that bring people together through play. And at Alton Towers Resort, behind every thrill, every overnight stay and every unforgettable guest moment is an extraordinary technical operation making it all possible.
We’re looking for a Technical Services Director to join the Senior Leadership Team at Alton Towers Resort and lead the strategic direction of one of Merlin’s largest and most complex engineering and infrastructure portfolios.
This is much bigger than keeping the rides running.
You’ll have strategic responsibility for the engineering, technical services, infrastructure and long-term asset strategy that supports the entire Resort from our theme park, hotels and waterpark to heritage buildings, historic landscapes and critical infrastructure.
The opportunity
As Technical Services Director, you’ll be the principal engineering adviser to the Vice President and Resort Senior Leadership Team.
You’ll shape how we invest in and care for our assets for the long term, balancing safety, resilience, guest experience and commercial performance while making sure our engineering capability is ready for what comes next.
You’ll also have a voice beyond Alton Towers, representing the Resort across Merlin’s engineering community and helping influence technical standards, engineering policy and asset management across the Group.
You’ll lead across:
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Engineering strategy & governance – setting the long-term direction for engineering, technical services and infrastructure across the Resort.
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Assets & investment – shaping significant operating and capital investment priorities to maximise safety, resilience, performance and long-term value.
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Operational excellence – ensuring the assets behind millions of guest experiences are safe, reliable and ready to perform when it matters most.
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Innovation & future capability – modernising infrastructure and embracing technology and new ways of working to strengthen our engineering capability.
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Commercial partnerships – leading strategic supplier relationships and ensuring our partners deliver quality, innovation and measurable value.
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Sustainability & resilience – driving engineering approaches to decarbonisation, energy resilience and long-term infrastructure sustainability.
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A truly unique estate – helping protect and preserve the heritage buildings and historic landscaped gardens that make Alton Towers unlike anywhere else.
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People & leadership – leading a large, multidisciplinary technical organisation through your senior leaders, building capability, accountability and a high-performance culture.
