Job Overview
Join the Leodis Stairlifts Team
Leodis Stairlifts is looking for an experienced, customer-focused Customer Support Assistant to join our sales team.
This is an exciting opportunity for someone with outstanding customer service experience who enjoys helping customers, building relationships, and working in a fast-paced office environment. You will play a key role in supporting our sales process from initial enquiry through to installation, ensuring every customer receives an exceptional experience.
About the Role
As a Customer Support Assistant, you will be responsible for handling incoming enquiries, qualifying customer requirements, and converting enquiries into appointments for our Surveyors. You will also support the wider business by coordinating installations, preparing quotations, liaising with local authorities, and ensuring customer records are maintained accurately.
This varied role requires a proven track record of achieving / exceeding sales targets, exceptional communication skills, strong organisation, attention to detail, and the ability to manage multiple tasks while maintaining exceptional customer service.
Key Responsibilities
- Deliver outstanding customer service by handling incoming telephone enquiries professionally, courteously and efficiently.
- Qualify customer needs and recommend suitable stairlift solutions based on their individual circumstances.
- Convert sales enquiries into appointments for our Surveyors to carry out free, no-obligation home surveys.
- Prepare quotations for both domestic and commercial customers.
- Once a survey has been converted into a sale, work closely with the Installations Manager to coordinate installation dates.
- Maintain accurate customer records, survey information and installation schedules using our Job Watch system.
- Develop a thorough understanding of our products and services to confidently advise customers.
- Respond to non-sales enquiries and provide support across the wider business as required.
- Be part of the out of hours on-call rota on a 1 in 3 / 4 week basis. (Extra payment paid)
- Build and maintain positive working relationships with local councils, housing providers and other key partners.
About You
We're looking for someone who has:
- Proven experience in a customer service role.
- A passion for selling and a history of delivering / exceeding sales results.
- Outstanding organisational skills with exceptional attention to detail.
- Excellent verbal and written communication skills.
- A genuine passion for delivering excellent customer service with patience, empathy and professionalism.
- The ability to work effectively in a busy, fast-paced environment while managing multiple priorities.
- Strong IT skills and confidence using CRM or job management systems.
- The ability to handle confidential customer information with discretion and integrity.
- A full UK Driving Licence,
Location:
This role is split across two locations:
- Gildersome, Leeds (LS27 7FE)
- Our showroom on York Road (A64), Whinmoor, Leeds (LS15 4NF) – approximately 2–3 days per week.
Benefits
- Competitive salary
- Contributory company pension scheme
- 25 days annual leave plus Bank Holidays
- Company events
- Free onsite parking
- Supportive and rewarding working environment
- Opportunity to be part of a growing, respected local business
Apply Now
If you're passionate about selling as well as delivering outstanding customer service and want to be part of a friendly, professional team making a real difference to people's lives, we'd love to hear from you.
Please send your CV to [email protected]
Pay: From £30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Application question(s):
- Will you be able to reliably commute to Leeds LS27 and LS15 for this job?
Experience:
- Customer service: 2 years (required)
- CRM software: 1 year (required)
- Direct sales: 1 year (required)
- Telephone Sales: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
