A highly customer-oriented role, the Marina Coordinator plays a key role in providing exceptional customer service and ensuring all processes are carried out smoothly and efficiently to enable the customer to have full enjoyment of all marina facilities.
About Us
Fambridge Yacht Haven is a family-owned marina in North Fambridge on the banks of the River Crouch. Our peaceful, village location is a unique place to work and play for our staff and customers alike.
Part of the Yacht Havens Group with marinas and locations around the UK and Netherlands, we have been family-owned since we began in 1972 and still run by subsequent generations today. You could say we’ve got saltwater in our veins!
We take pride in our marina, ensuring it provides all the facilities for boat owners and the local market, as well as protecting the area for generations to come. In recent years, we’ve installed environmental washdown, partnered with a local business to ensure we have zero waste to landfill, and we’ve also rented out some space to an Apple TV film!
Responsibilities
To be part of our team, you must be passionate, approachable and take pride in your work. You’ll be dealing with customers face-to-face in the boatyard, on the pontoons, in the office and on the phone.
- Berthing contract management: assist in creating annual mooring contracts, chasing for completion, and checking renewals. Sales and allocations of berths and managing the waiting list.
- Ensuring all customers are invoiced correctly and efficiently
- Assist customers with requests from berth allocations, berth choices or visitor enquiries.
- Report any incidents or accidents immediately to the Marina Manager.
- Ad hoc duties as required by Marina Manager.
- Provide exceptional customer service to our customers, resident berth holders, visiting boats, on-site tenants and contractors.
- Manage daily marina operations, including berth allocation, selling fuel, handling mooring lines, and carrying out boat moves with your colleagues.
- Conduct routine checks and maintenance to ensure the marina remains safe, secure, clean and tidy at all times.
- Take payments and ensure all services are being charged appropriately.
- Work collaboratively with other members of the team to ensure the efficient running of the marina and assist in the boatyard when required.
- Assist in any out-of-hours emergencies.
- Manage electricity usage and resale and ensure all electricity users are paying for what they consume.
- Promote the benefits of our marina and be actively involved in the sales process to potential new berth holders, both face to face and over the telephone when required.
- Ensure Health and Safety regulations and marina guidelines are being followed on site.
Skills we are looking for
- Excellent communication and interpersonal skills with a friendly and approachable personality.
- Strong organisational skills with an ability to multitask and prioritise effectively.
- Good attention to detail and accuracy.
- A professional telephone manner.
- Flexible and adaptable "can-do" attitude.
- Ability to work independently and as part of a team.
Desirable skills:
- Knowledge of boating .
- A full UK driving licence.
- First Aid trained.
- Ability to swim.
More information and how to apply:-
This is a permanent position of 40 hours per week 0800 – 1700h weekdays, including occasional weekends on a rota basis (currently 1 in 7). A degree of flexibility is required, depending on peak busy periods.
To apply, please submit your CV and Covering Letter detailing why you are suitable for this role. For your application to be considered you must submit a covering letter.
Job Type: Full-time
Pay: £27,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
