Overview
We are seeking a dynamic and experienced Customer Services Team Leader to oversee our customer support operations. The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to manage a diverse team effectively. This role offers an exciting opportunity to lead a dedicated customer service team, ensuring high standards of service delivery across multiple channels. The successful applicant will be responsible for maintaining exceptional customer satisfaction levels while fostering a positive and productive work environment.
Responsibilities
- Lead and supervise the customer service team to ensure efficient and professional support is provided to clients.
- Provide training, coaching, and mentorship to team members to enhance their skills and performance.
- Manage escalations effectively, resolving complex issues promptly and professionally.
- Coordinate with other departments to ensure seamless communication and resolution of customer queries.
- Maintain comprehensive records of team activities, performance metrics, and customer interactions for reporting purposes.
- Foster a positive team environment that encourages collaboration, innovation, and continuous improvement.
Requirements
- Proven experience in supervising or managing a customer service team.
- Strong leadership skills with the ability to motivate and guide team members towards achieving targets.
- Demonstrated ability to handle multiple priorities in a fast-paced environment with professionalism.
- Good organisational skills with attention to detail and a proactive approach to problem-solving.
Pay: £29,500.00-£31,500.00 per year
Work Location: In person
