Job Summary
We are seeking an experienced and dynamic General Manager to oversee the daily operations of our newly acquired business, the Gordon Arms, Fochabers.
The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record in management within the hospitality industry.
This role requires a strategic thinker capable of supervising teams, managing organisational functions, and driving business growth.
The successful applicant will play a pivotal role in ensuring operational excellence, building and maintaining high standards of customer service, and fostering a positive workplace culture.
Duties
- Lead from the front and manage all aspects of the hotels operations, ensuring efficiency and effectiveness.
- Supervise and motivate the team to achieve organisational goals.
- Develop and implement plans to increase sales, improve customer satisfaction, and expand market presence.
- Oversee marketing strategies to optimise product presentation and maximise revenue opportunities.
- Manage budgets, financial reports, and administrative functions with strong organisational skills.
- Maintain excellent communication with staff, clients, suppliers, and stakeholders through professional phone etiquette and interpersonal skills.
- Monitor sales performance metrics and develop action plans to meet or exceed targets.
- Organise staff training programmes to enhance team management capabilities and operational knowledge.
- Ensure compliance with health and safety regulations across all organisational activities.
- Foster a positive team environment through effective leadership, supervising experience, and team management expertise.
Skills
- Proven management experience with a focus on supervising teams within a food & beverage led business.
- Strong leadership qualities with the ability to motivate staff towards common objectives.
- Excellent communication skills, both verbal and written; multilingual or bilingual abilities are advantageous.
- Demonstrated organisational skills with the capacity for effective time management and prioritisation of tasks.
- Experience in marketing (social media), sales management, and administrative functions.
- Exceptional phone etiquette coupled with professional interpersonal skills.
- Ability to lead by example while fostering a collaborative team environment.
- Strong organisational skills to manage multiple projects simultaneously while maintaining attention to detail. This position offers an exciting opportunity for a motivated individual eager to lead a vibrant, growing organisation towards continued success through strategic management and exemplary leadership qualities.
Pay: £34,000.00-£40,000.00 per year
Benefits:
Ability to commute/relocate:
- Fochabers, Moray: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality management: 5 years (required)
Language:
- Fluent English (required)
Licence/Certification:
Work authorisation:
- United Kingdom (required)
Work Location: In person
