Practice Coordinator (Administrator) - Children’s Services | 10724 | Secondment Opportunity / Temporary Contract for 12 Months | 37 hours per week | £25,989 to £26,403 per annum | Grade D | County Hall, Norwich
Be part of something that genuinely makes a difference.
Make an impact behind the scenes
Children’s Services can only deliver life‑changing support when the foundations are strong — and that’s where you come in. We’re looking for a motivated, detail‑driven Practice Coordinator who thrives on keeping things running smoothly and loves being the person others rely on.
If you enjoy variety, problem‑solving and being at the heart of a busy team, this is a role where your work truly matters.
What you’ll be doing
Every day will bring something different. You’ll be the go‑to person for operational support, helping our teams focus on delivering direct work with children and families. Your responsibilities will include:
- Managing records and confidential information with accuracy and care
- Processing invoices and orders, reconciling accounts and supporting budget monitoring
- Booking travel, accommodation and transport passes
- Checking and receipting goods and services
- Maintaining spreadsheets, databases and websites
- Producing reports, statistics and management information
- Supporting statutory processes such as DBS checks
- Drafting letters and maintaining procedural documents
- Organising and minuting meetings, events and training sessions
- Acting as a friendly, professional first point of contact for colleagues, partners and the public
- Handling incoming and outgoing post
- Promoting safe working practices and following all departmental policies
If you like being the person who keeps everything on track, you’ll feel right at home.
What you’ll bring
We’re looking for someone who is:
- A confident communicator with great customer service skills
- Comfortable using Microsoft Office and digital systems
- Highly organised, accurate and able to prioritise their own workload
- A team player with a positive, flexible approach
Skilled in record‑keeping and numeracy
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Essential
- 3 GCSEs (including English & Maths)
- Previous office experience
Experience dealing with a range of contacts professionally
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Desirable
- NVQ Level 2/3 in Business Administration
- Knowledge of financial processes
- Experience using AI technology
- Minute‑taking experience
Understanding of safeguarding
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Our values
We’re proud to live by the Council’s values:
- Accountable – We are honest and take responsibility
- Inclusive – We champion equity and welcome everyone
- Ambitious – We want a better future for Norfolk
- Trusted – We build and maintain trust
If these resonate with you, you’ll fit right in.
Why join us?
Because your work will help create better outcomes for children and families across Norfolk. You’ll be part of a supportive team, in a role where no two days are the same and where your contribution genuinely matters.
Ready to apply?
If you’re organised, proactive and excited by the idea of supporting a service that changes lives, we’d love to hear from you.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
If you’d like an informal conversation about the role, please contact Michelle Batey, Business Manager in the first instance at: [email protected].
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can also find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 24 June 2026 at 23:55
All other applicants closing date: 9 July at 23:55
