An established and growing business based in Middlesbrough is seeking an experienced Credit Controller to join its busy and expanding finance team.
This role is ideal for a proactive and organised individual who enjoys building relationships, resolving queries and ensuring payments are collected in line with agreed terms. You'll take ownership of a portfolio of customer accounts, helping to maintain strong cash flow while delivering excellent customer service.
- Manage a portfolio of customer accounts, ensuring payments are received in line with agreed payment terms.
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Contact customers regarding overdue balances to secure payment, agree payment dates or establish reasons for non-payment.
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Monitor and follow up on payment promises, escalating where necessary.
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Build and maintain positive customer relationships whilst ensuring effective debt recovery.
- Accurately record customer disputes and payment issues.
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Liaise with internal departments to investigate and resolve queries that may delay payment.
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Keep customers updated on progress and maintain clear communication throughout the resolution process.
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Escalate longstanding or complex issues where appropriate.
- Maintain accurate records of customer interactions, promises and outcomes.
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Ensure customer accounts are up to date and transactionally accurate.
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Assist with the management and allocation of cash receipts.
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Support the preparation and issue of collection letters and other account-related correspondence.
- Identify and report potential credit risks or changes in customer payment behaviour.
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Support efforts to minimise bad debt exposure.
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Escalate concerns quickly to management where necessary.
- Previous experience within a Credit Control or Accounts Receivable role.
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Experience managing customer accounts and collecting overdue payments.
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Proven ability to resolve account queries and payment disputes.
- Strong communication and negotiation skills.
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Ability to build relationships with customers at all levels.
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Excellent attention to detail and record-keeping skills.
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Good working knowledge of Microsoft Office, particularly Excel and Outlook.
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Experience using accounting or ERP systems would be advantageous.
- Highly organised with the ability to manage competing priorities.
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Confident and professional when handling difficult conversations.
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Results-driven with a proactive approach to problem-solving.
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Strong customer service mindset.
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Able to work independently while contributing positively to the wider team.
- Salary of £28,500
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Opportunity to join an established and growing business.
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Supportive and collaborative finance team environment.
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Long-term career development opportunities.
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Full-time office-based role in Middlesbrough.
