Hillcrest is recruiting for an Infrastructure Engineer
Hillcrest’s Digital, Data and Technology (DDaT) team sit at the heart of how our organisation operates. We support colleagues by providing the platforms, services and capabilities they need to work securely, efficiently and with confidence. As the driving force behind Hillcrest’s new Digital, Data and Technology Strategy, the DDaT team is leading our digital transformation to a more connected, data‑driven and user‑centred organisation.
Within DDaT, the Infrastructure Team are responsible for the core technology platforms that underpin services across Hillcrest. Working in a modern and collaborative environment, we manage and develop our server, network, cloud, security and identity platforms, ensuring they remain secure, reliable and fit for the future. We work closely with our Service Desk and Applications teams to deliver resilient services, support innovation and drive continual improvement across the organisation.
About the Role
As an Infrastructure Engineer, you'll play a key role in maintaining and enhancing Hillcrest's technology environment. Working under the guidance of the Senior Operations Engineer, you'll support the day-to-day operation of our infrastructure platforms, helping to ensure services remain secure, available and performing effectively.
You'll be involved in the administration, monitoring and support of servers, networks, firewalls, virtualisation platforms, Microsoft 365, identity services and remote access technologies. You'll investigate and resolve infrastructure issues, support patching and vulnerability management activities, and contribute to the delivery of infrastructure upgrades, migrations and modernisation initiatives.
A key aspect of the role will be helping to maintain Hillcrest's cyber security posture. You'll support security monitoring, investigate alerts, assist with remediation activities and contribute to initiatives that strengthen identity protection, access management and compliance. You'll also help maintain technical documentation, support backup and disaster recovery processes, and identify opportunities to improve services and operational efficiency.
About You
You will bring:
- Experience supporting servers, networks or core infrastructure services within a modern IT environment.
- Experience troubleshooting infrastructure issues and supporting operational service delivery.
- Familiarity with virtualisation technologies, networking concepts and identity services.
- Experience administering Microsoft 365, cloud services, firewalls and remote access solutions.
- Experience supporting patch management, security governance and compliance activities.
- Experience working with monitoring tools, alerts and operational reporting.
- A strong understanding of core networking technologies including IP, DNS, DHCP and VLANs.
- Strong technical problem-solving skills and the ability to work methodically through complex issues.
- Good organisational skills, attention to detail and the ability to manage competing priorities.
- Clear communication skills and the ability to work effectively with colleagues, suppliers and stakeholders.
- A customer-focused mindset and commitment to continuous learning and professional development.
About the Benefits
- 32 days minimum annual leave (based on full time hours)
- Option to buy or sell annual leave (subject to eligibility)
- Family Friendly Policies
- Death in Service (three times annual salary or a minimum of £10,000)
- Defined contribution pension scheme available (2 Options):
- Option 1 - Contributions = 5% Employee and 3% Employer
- Option 2 - Contributions = 8.5% Employee and 8.5% Employer
- Home and Tech Scheme: Spread the cost through salary sacrifice and save up to 8% on thousands of home and tech products at IKEA and Currys (subject to eligibility)
- Cycle to Work Scheme: Spread the cost through salary sacrifice and save up to 47% on bikes and accessories (up to £2,000) (subject to eligibility)
- Enhanced Health Care Package including:
- £50 towards chiropody and podiatry
- £60 towards dental care
- £75 towards the costs of eye related care
- £150 towards Practitioner fees, including physiotherapy
- £200 Birth and Adoption grant (subject to eligibility)
- £200 towards specialist consultations and investigations
- Unlimited access to online, telephone and video GP appointments via Aviva Smart Health
- Access to Perkbox: providing a wide range of deals and discounts including Argos, IKEA and many more
We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.
Sponsorship - Please note that Hillcrest do not hold a licence to sponsor any visa applications at present.
Hillcrest are committed to safeguarding and promoting the welfare of all the people we support. All roles are subject to thorough pre-employment checks including references, and a Disclosure Scotland check or PVG (Protecting Vulnerable Groups) check to ensure the safety and wellbeing of those we support. All employees are expected to uphold our values and adhere to safeguarding policies and standards throughout their work.
