Join our IT Team
We’re looking for a proactive and customer-focused IT Support Engineer to provide first and second-line support across the business.
You’ll be the go-to person for IT support, helping colleagues stay connected, productive, and secure while delivering an excellent support experience.
What you’ll do
- Deliver first and second-line support for hardware, software, network, and user issues
- Manage and resolve service desk tickets within agreed SLAs
- Support Microsoft environments including Microsoft 365, Active Directory, and Azure AD / Entra ID
- Manage user accounts, permissions, access requests, and password resets
- Support joiners, movers, and leavers with equipment and access setup
- Assist with infrastructure maintenance, upgrades, and IT improvement projects
- Manage ticket escalation and liaise with third-party providers
- Maintain documentation and contribute to continuous service improvement
What we’re looking for
✔ Experience troubleshooting hardware and software issues
✔ Knowledge of Windows, Microsoft 365, and IT support processes
✔ Strong communication and customer service skills
✔ Ability to prioritise and solve problems effectively
Desirable:
- Active Directory / Azure AD / Entra ID
- Networking (TCP/IP, DNS, DHCP, VPNs)
- ServiceNow or ITSM tools
- ITIL, CompTIA, Microsoft certifications
- Exposure to AWS and cybersecurity best practices
You’ll thrive here if you are:
- Customer-focused and approachable
- Reliable and proactive
- Adaptable and eager to learn
- A team player who takes ownership
Our Values
Stronger Together | Bold | Respectful | Agile | Make it happen
If you enjoy solving problems, supporting users, and making technology work better every day — we’d love to hear from you. Apply now.
Pay: £32,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Referral programme
Ability to commute/relocate:
- Harlow CM19: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience managing user accounts and permissions?
Experience:
- 1st and/or 2nd line IT: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
