General Manager – Sky Blue Tavern, Coventry
Sky Blue Tavern, Coventry, CV1 3JZ
Reports To
Owner / Operations Director
Job Summary
Sky Blue Tavern is a busy sports bar in the heart of Coventry, offering a welcoming atmosphere, live sport, quality drinks, and excellent customer service. We are looking for an experienced and motivated General Manager to lead our team and oversee the day-to-day running of the venue.
The successful candidate will be responsible for delivering an outstanding customer experience, managing daily operations, driving sales, maintaining high standards, and creating a positive working environment for the team.
Key ResponsibilitiesOperations
- Manage the daily operation of the sports bar, ensuring smooth and efficient service.
- Maintain high standards of cleanliness, presentation, and venue maintenance.
- Ensure compliance with all licensing, health and safety, food hygiene, and company policies.
- Monitor stock levels, place orders, and minimise waste.
- Manage cash handling procedures and daily financial reconciliation.
Team Leadership
- Recruit, train, coach, and develop bar staff.
- Create staff rotas that meet business demands while controlling labour costs.
- Conduct regular performance reviews and provide ongoing feedback.
- Lead by example and promote a positive, customer-focused culture.
- Resolve employee issues professionally and fairly.
Customer Experience
- Deliver exceptional customer service at all times.
- Build strong relationships with regular customers and the local community.
- Resolve customer complaints promptly and effectively.
- Ensure a welcoming atmosphere during busy sporting events and everyday trading.
Financial Performance
- Achieve sales, profit, and labour targets.
- Monitor weekly and monthly financial performance.
- Identify opportunities to increase revenue through promotions, events, and upselling.
- Control operating costs while maintaining excellent service standards.
Compliance
- Ensure full compliance with licensing laws and Challenge 25 procedures.
- Maintain accurate records and complete required audits.
- Ensure all staff receive mandatory training.
- Uphold food safety and health and safety standards.
Skills and ExperienceEssential
- Previous experience managing a busy pub, sports bar, or hospitality venue.
- Strong leadership and people management skills.
- Excellent organisational and problem-solving abilities.
- Experience managing budgets, stock control, and labour costs.
- Strong communication and customer service skills.
- Flexible approach to working evenings, weekends, and major sporting events.
- Personal Licence holder or willingness to obtain one.
Desirable
- Experience increasing sales through events and promotions.
- Knowledge of EPOS and stock management systems.
- First Aid qualification.
Personal Attributes
- Positive and approachable leader.
- Highly organised and self-motivated.
- Calm under pressure.
- Commercially aware with a proactive mindset.
- Passionate about hospitality and delivering outstanding customer experiences.
- Strong attention to detail.
Pay: £30,000.00-£33,000.00 per year
Benefits:
Work Location: In person
