About us
We’re a Harrogate-based business manufacturing medical and consumer healthcare products — supplying the NHS, major retailers and customers internationally. It’s a small, busy team where administration directly keeps orders moving and the business running, so the right person quickly becomes someone we rely on.
The role
This is the operational backbone of the office. You’ll process orders, keep our systems accurate, support our quality documentation, and make sure nothing slips through the cracks across a fast-moving, multi-brand business. You’ll work closely with the wider team and report directly into the management. You will be office based in Harrogate.
What you’ll do
- Process customer and sales orders accurately, from receipt through to dispatch and invoicing
- Manage day-to-day correspondence, scheduling and meeting coordination
- Keep records, filing and documentation accurate and up to date across our systems
- Support invoicing and expense tracking (we use Xero)
- Maintain Quality Management System (QMS) documents — revisions, approvals and distribution under ISO 9001
- Coordinate office supplies and keep the office running smoothly
- Provide reliable administrative support to the team
What we’re looking for
Essential
- Solid administrative experience in a busy environment, with genuine accuracy under pressure
- Confident with Microsoft 365 (Outlook, Word, Excel)
- Strong organisation and the ability to juggle competing priorities without dropping detail
- Clear, professional written and phone communication
- Comfortable picking up new software quickly
Desirable (we’ll train the right person)
- Experience with order processing or a B2B/ecommerce environment
- Familiarity with Xero or similar accounting software
- Exposure to ISO 9001 / QMS document control
What we offer
- Competitive rate of pay
- 3 days a week (22.5 hours)
- Company pension
- Free on-site parking
Pay: £16.00-£19.00 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Harrogate HG2 8NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 2 years (required)
Work Location: In person
