About the Role
AGV Mail Services Ltd operates within mail services, business communications, document handling, client support, and operational coordination. We are seeking a Mail Services Manager to oversee daily mail service workflows, support team coordination, and help maintain reliable service delivery for business clients.
Why Join Us?
Mid-Level Management Opportunity
Develop your management career within a professional Sheffield-based mail and business communications company.
Competitive Compensation
Receive a realistic annual salary aligned with mid-level mail services and operations roles in Sheffield.
Professional Service Environment
Work in a structured setting that values accuracy, organisation, confidentiality, and dependable client service.
Meaningful Business Impact
Help improve mail service workflows, strengthen client satisfaction, and support continued business growth.
Key Responsibilities
- Manage daily mail service operations, document workflows, and client support activities
- Coordinate with clients, couriers, vendors, internal teams, and service partners
- Monitor service schedules, document handling, delivery updates, and operational reports
- Support issue resolution, workflow improvement, and service quality monitoring
- Prepare reports, service summaries, documentation, and process recommendations
- Assist with team coordination, resource planning, and performance tracking
- Ensure all activities follow company procedures, timelines, and confidentiality standards
What We Are Looking For
Experience
- Experience in mail services, business communications, operations management, logistics support, administration, or client services
- Previous team coordination or supervisory experience is preferred
- Experience working with couriers, vendors, document workflows, or service delivery teams is an advantage
Skills
- Mail services management
- Document handling and workflow coordination
- Client service and stakeholder communication
- Reporting, scheduling, and documentation
- Process improvement and issue resolution
- Strong organisation, accuracy, and problem-solving skills
Education
- Bachelor’s degree in Business Administration, Operations Management, Communications, Logistics, Management, or a related field is preferred
- Professional certifications in operations management, service management, logistics, business administration, or customer service are an advantage
Pay: £38,000.00-£67,000.00 per year
Benefits:
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
