We’re looking for a Service Team Member to join us at Calke Abbey, Staunton Harold and Foremark to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
Salary: £13.25 per hour
Contract Duration: Fixed term until 31st December 2027
Working Hours: You will work 600 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll generally average 1 longer shift and 1 shorter shift per week, although this will vary with seasonal demand, with more shifts during the Summer and fewer in the quieter months. Shifts will include weekends and Bank Holidays, on a seven-day rota, so you should be prepared to work shifts on any day between Monday and Sunday.
Provisional Interview Date: Friday 18th September
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here:Reporting to Senior Visitor Experience Officer , you’ll be part of a team of 8 within the wider Visitor Experience team who are responsible for ensuring visitors have a welcoming, streamlined experience.
What you'll be doing:The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet our service targets.
You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, car parking, function set ups, and answering questions to help people get the most out of their visit.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking forWe’d love to hear from you if you’re:
- focused on giving great service to everyone you meet
- confident speaking with visitors and solving problems
- a team player, but also happy to work on your own initiative
- well-organised, adaptable, and flexible to work across different sites
- willing to learn new skills and work towards shared goals
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (600 hrs py to 31/12/27)
