Job Ref: TFH1266
Branch: The Fellows House
Location: The Fellows House, Cambridge
Salary/Benefits: Competitive Salary Benefits
Contract type: Fixed Term
Hours: Full Time
Shift pattern: 5 days out of 7
Hours per week: 40
Posted date: 25/08/2026
Closing date: 25/09/2026
“To be ignorant of causes is to be frustrated in action.” Sir Francis Bacon
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you. The brightest and best Cambridge has to offer.
The Person
A Maintenance Assistant is always working on behalf of our Guests and working with other Team Members, across all hotel departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on their own or in teams.
The Role
We are looking for a reliable and practical Maintenance Assistant to support the hotel maintenance team with general repairs, small works, and day-to-day upkeep throughout the property.
The role is ideal for someone who is hands-on, dependable, takes pride in their work and can complete a variety of minor maintenance tasks safely and efficiently with minimal supervision.
Key responsibilities
As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent guest experience. You will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Carry out general handyman and minor maintenance works throughout the hotel.
- Complete basic repairs to bedrooms, public areas, offices, staff areas, and back-of-house facilities.
- Repair or replace fixtures, fittings, handles, hinges, locks, shelving, and other small items.
- Carry out minor painting, decorating, filling, patching, and touch-up works.
- Assist with basic plumbing tasks, such as fixing minor leaks, replacing washers, and unblocking sinks.
- Carry out minor carpentry and furniture repairs.
- Assemble, install, or move furniture and equipment as required.
- Repair walls, doors, skirting boards, cupboards, and other hotel fixtures.
- Assist the maintenance team with preventative maintenance and general property upkeep.
- Respond promptly to small maintenance requests from hotel departments.
- Keep work areas clean, safe, and tidy.
- Follow all hotel health and safety procedures and report any hazards or significant defects.
- Use tools and equipment responsibly and ensure they are maintained and stored correctly
Requirements
- UK citizen or valid work permit
- Proficient numeracy and literacy skills
- Previous experience in a maintenance, facilities, building role, including electrical, plumbing or painting and decorating would be advantageous.
- Good practical and problem-solving skills.
- Ability to carry out basic repairs and maintenance safely.
- Comfortable using common hand and power tools.
- Good attention to detail and pride in workmanship.
- Reliable, punctual, and able to work independently.
- Good communication skills and a professional attitude.
- Previous experience working in a hotel or hospitality environment is desirable but not essential.
Cultured
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme
- 50% FB Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning development opportunities
- If you wish to be considered for this superb opportunity click ’apply’.
In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of this hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.
The Fellows House
An exclusive destination with an inclusive spirit.
Inspired by great university fellows past and present and designed for the discerning clientele of Cambridge and beyond, seeking somewhere to eat, drink and stay in style.
At the Fellows House we are proud to play host to the many people who are drawn to our University city and enjoy creating connections between our team members, our guests and our local community.
The team that work here are like family and genuinely enjoy their jobs. This positive spirit informs our service culture, allowing us to deliver a warm, generous experience for our guests.
Likewise, we are focussed on keeping our neighbours part of day to day life in the hotel, be they university goers, local suppliers or cocktail lovers.
