We are seeking a key holder to help oversee the day-to-day operation of our West Hove site. Based within a container-style site with a small and hands-on staffing model, this role requires someone who is operationally strong and adaptable.
West Hove operates:
The Key Holder shift pattern will typically be 6:30am–3:30pm on weekdays and 7:30am–3:30pm at weekends. This makes the role particularly suited to someone who enjoys an early start, likes being up and about in the mornings, and values having their afternoons and evenings free.The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers.
Job Overview:
As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be
responsible for opening and/or closing the store, ensuring smooth service, and assisting with
leading the team alongside the rest of the café management team. This position requires a passion
for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding
customer experiences.
Key Responsibilities:
Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery’s excellent service standards.
Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
Problem Solving: Handle customer concerns, resolve issues efficiently, and escalate when necessary.
Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
What We're Looking For:
Previous experience in a hospitality, café, or retail environment.
Experience in a supervisory or key holder role is preferred.
Passion for great coffee, food, and customer service.
Strong leadership and communication skills.
Ability to work independently and as part of a team.
Reliable, punctual, and responsible.
Food hygiene and safety awareness (training provided if needed).
